Occupancy Specialist I

WinnCompanies is looking for an Occupancy Specialist to join our team at Walnut Terrace, a 63-unit mixed-income residential community located in Greenfield, CA.In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals. You will also provide outstanding service to customers, residents, and clients. Please note that the pay range for this position is $15.00 to $18.00 per hour, depending on experience. Salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.Responsibilities:Process initial, interim and annual recertifications.Notifying residents of their impending recertifications using notices supplied by Property Management Software.Monitor collections, post rent payments, enforce the collection policy and initiate legal action when required.Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, recertifications and negotiating lease renewals.Provide exceptional customer service, respond timely to resident issues and complaints, and promote positive resident relations.Assist in all facets of physical and financial Management as needed and assigned for the Property Manager.Act as Property Manager in absence of the Manager for specified amounts of time.Prepare financial reports for the Property Manager as well as resident correspondence, and recertification notices.Monitor the flow of accounts payable from issuing purchase orders to processing invoices.Requirements:High school diploma or GED equivalent.1-3 years of relevant work experience.A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.Minimum of 1-2 years of customer service experience.Direct experience with LIHTC and Section 8 programs.Experience with computer systems, particularly Microsoft Office.Excellent customer service skills.Eager to learn the business and tasks at hand.Strong attention to detail.Ability to work under pressure.Exceptional interpersonal and communication skills.Ability to work with a diverse group of people and personalities.Preferred Qualifications:Associate's degree.NALP, COS, SHCM, or CPO certifications.Experience with Yardi or RealPage property management software.Our Benefits:Regular full-time US employees are eligible to participate in the following benefits:Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)401(k) plan options with a company matchVarious Comprehensive Medical, Dental, & Vision plan optionsFlexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contributionLong Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insuranceHealth Expense Reimbursement program (including gym memberships, equipment, and subscriptions)Tuition Reimbursement program and continuous training and development opportunitiesWellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement optionsEmployee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more)Flexible and/or Hybrid schedules are available for certain rolesEmployee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their familiesTo learn more, visit Why WinnCompanies?A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development.A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members.About Us:WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there's a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.If you are a California Resident, please see our Notice of Collection here.Salary will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.The position requires a background check which includes criminal, employment verification, reference checks, credit history and drug testing due to the following job responsibilities: administration of rental applications and other resident paperwork, acceptance of rental payments, unit inspections, and processing of financial and banking data.  Due to the access to personally identifiable information contained in resident applications and files, financial systems, unit keys, as well as interaction with resident population, employment applicants shall be subject to a criminal background check.  Qualified applicants with arrest or conviction records are encouraged to apply and will be considered for employment in accordance with the LA County Fair Chance Ordinance and the California Fair Chance Act.