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Front Desk Clerk

3 weeks ago

Laramie, Wyoming, United States Americinn by Wyndham Full time

Job Overview:

We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent shift 7am-3pm you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay.

Duties:

- Greet guests with a warm and welcoming demeanor

- Check-in and check-out guests efficiently and accurately

- Answer phone calls and respond to guest inquiries in a timely manner

- Provide information about hotel amenities, services, and local attractions

- Handle guest complaints or concerns with empathy and professionalism

- Assist with reservations and room assignments

- Perform night audit duties as needed

- Maintain cleanliness and organization of the front desk area

Skills:

- Excellent phone etiquette and communication skills

- Strong guest relations skills to ensure guest satisfaction

- Bilingual abilities (preferred)

- Knowledge of hotel operations and guest services

- Familiarity with night audit procedures (preferred)

- Proficiency in using phone systems and computer software

- Exceptional customer service skills

- Attention to detail and ability to multitask in a fast-paced environment

- Strong problem-solving abilities

- Knowledge of hospitality management or hotel management (preferred)

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.

Note: This is a paid position.

Job Type: Part-time

Pay: From $13.00 per hour

Work Location: In person