Assistant General Manager

4 days ago

Grand Rapids, Michigan, United States Suburban Inns Full time
 The Hilton Garden Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry

Assistant General Manager:
*Full-Time position
*Variable Schedule

Benefits Include:
  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules
  • Holiday Pay
  • 8 hours of paid volunteer time per year
  • Advancement and professional growth opportunities
  • Monetary recognition program
  • Monetary referral program
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
As an Assistant General Manager you would be responsible for assisting the General Manager with all the aspects of the property, including leadership, management, and holding Team Members accountable, as well as exceeding guest expectations, while following government, Suburban Inns, and brand standards.
Essential Functions:
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Manage all aspects of the property in the absence of the General Manager
  • Assist the General Manager in developing/implementing long-range strategic and annual business plans, operating reports, forecasts, and budgets
  • Accurately forecast occupancies and approve orders accordingly (i.e., food items, equipment, etc.) while staying within the company budget
  • Communicate with outside vendors to ensure products are ordered correctly, with the best possible pricing
  • Review guest surveys weekly and ensure all issues are addressed
  • Receive and resolve complaints from guests, vendors, corporate accounts, and Team Members, while following the service philosophy of Suburban Inns
  • Ensure that all legal requirements are consistently adhered to, including wage and hour and federal, state and/or local laws pertaining to alcoholic beverages
  • Ensure all standards set by the local health department, Suburban Inns, and brand are being followed at all times
  • Interview, develop, and evaluate the department heads and maintain Team Member personnel records
  • Develop on-going professional development and training programs for all departments. Assure that effective orientation and training of new staff and professional development activities for experienced staff are planned and implemented
  • Hold Team Members accountable to the standards of employment and job performance set by the Core Values of Suburban Inns and the brand. Discipline Team Members as needed, according to Suburban Inns' policies
  • Maintain unity between all departments of the property, while keeping an open line of communication between each of them as well as other properties
  • Counsel with other managers and Team Members regarding grievances and complaints; direct problem-solving correction where needed
  • Review, edit, and approve Team Member labor through the time and attendance system on a bi-weekly payroll schedule
  • Monitor safety conditions and Team Member conformance with safety procedures; update emergency plans and procedures and assure that effective training and preventative measures for these programs is conducted in all departments
  • Perform property walk-arounds each day as needed, and address all issues encountered. All trash, used towels, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager
  • Attend management and staff meetings
  • Rotate Manager on Duty shifts over the weekends and holidays for the hotel
  • Follow all Suburban Inns Processes
  • Exhibit regular and recurrent attendance records
  • Undertake special projects requested by the General Manager
Position Requirements:
Minimum Knowledge:  Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Strong interpersonal and communication skills
Formal Education and Job-Related Experience: This position requires a minimum formal education of a Bachelor's Degree or equivalent related experience, as well as two years of supervisory experience
License, Training, and/or Certification Required: CPR Training, HAZCOM training, Bloodborne Pathogen training, Lock-out/Tag-out training (may be completed upon hire). Valid driver's license and an excellent driving record.
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs
Required Travel: Position does require travel to other Suburban Inns properties, client locations, or other locations.
Uniform and Appearance Guidelines:
Uniform: Professional attire according to Suburban Inns guidelines
Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position's supervisor
We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs.  More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

 

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