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Client Partner/Customer Success

3 weeks ago


Jersey City, New Jersey, United States Vedan Technologies Full time
  • 15+ years of relevant experience in client relationship and engagement management roles (including client success roles) in data and analytics space.
  • Experience in closing new deals in
    Insurance (Property and Casualty)
    segment
    .
  • Primary Responsibility to ensure that the client gets the desired value out of the relationship
  • Owns a Revenue Target for the year and works with various internal teams (Sales/Product/Delivery/Practices) to ensure that the targets are met.
  • Proactively manage any escalations or issues related to project execution to mitigate risks to customer delight and billings
  • Create day Account Management Plans that cover a range of topics from current state of the engagement to upcoming Business Development opportunities
  • Conduct Business Reviews in partnership with Executive Sponsor on a quarterly basis
  • Showcase point of view as a thought leader in the Data & Analytics space.
  • Be the Point person for the client in case of any questions/concerns that might arise with respect to the overall relationship
  • Work on being a 'trusted advisor' to the clients