Medical Clerical Office Support/Rehab Support Assistant for Physical Therapy Office in Kalamazoo- Full Time

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LocationBMH Bronson Methodist HospitalTitleMedical Clerical Office Support/Rehab Support Assistant for Physical Therapy Office in Kalamazoo- Full Time

Join Our Team at Bronson Hospital in Kalamazoo

Position: Rehab Support Assistant

Location: Bronson Hospital Kalamazoo

Department: Physical Therapy

Shift: Full Time- 40hrs/wk Variable Shift

Benefits Eligible

Make a Difference in Patient Care

Bronson Rehabilitation Services is looking for a detail-oriented and friendly person to support our rehab team. In this role, you'll welcome patients, schedule appointments, check insurance, and help manage patient records. You'll also answer phones, collect payments, and help keep the office running smoothly. Medical clerical and insurance billing experience preferred.

What You'll Do:

As a Rehabilitation Support Assistant, you'll be an important part of our rehab team. Your main job is to help our patients have a smooth and positive experience from the moment they arrive. You'll:

Greet and check in patients

Schedule and confirm appointments

Verify insurance and help with authorizations

Answer phones and take messages

Collect payments (at some locations)

Keep patient records organized and up to date

Help manage supplies and keep the office running smoothly

We're looking for someone who is:

Friendly, professional, and organized

Comfortable using computers and learning new systems

Able to work well in a fast-paced environment

Great at multitasking and paying attention to details

Experienced in a medical or office setting (6–12 months preferred)

A high school graduate (or GED)

We also value candidates with:

Experience in medical billing, including government programs

Knowledge of medical terminology and coding (CPT, ICD-10)

Familiarity with healthcare systems like Epic, Medic, or Misys

Why Work at Bronson?

A 2024 Forbes Best-In-State Employer

Competitive salary

Shift differential pay

Comprehensive Wellness Program

Rotating weekends

Benefits start on Day 1

Work with a supportive and friendly team

Opportunities to learn and grow in the healthcare field

Be part of a hospital that values your hard work and dedication to keeping the community healthy

At Bronson, we believe in teamwork, respect, and providing top-notch care. When you work with us, you're part of a trusted health system that values your work and supports your growth. You'll have the chance to make a difference in patients' lives every day—and be part of a positive, professional team that's committed to helping others.

High school diploma or general education degree (GED) and 2-3 years general work experience (hospital preferred), or equivalent combination of education and experience required.
6-12 months of related experience

• Experience with third party billing (including county, state and federal) strongly preferred.

• Medical Terminology, CPT and ICD-10 coding strongly preferred.

• Previous computer experience including hospital-based programs (i.e. Epic/Medic/Misys/Tiger or other practice management system) preferred.

• Keyboarding and computer skills

• Accurate filing

• Professional communication

• Excellent customer service skills

• Light clerical duties as assigned.

• Math skills

• Basic office equipment

• Ability to maintain confidentiality of sensitive medical information.

• Concentrate and pay close attention to detail

• Ability to multi-task

• Ability to establish effective working relations with office staff and employees in a team
Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

• Schedules and coordinates patient appointments for multiple facilities and ancillary departments according to office/provider preferences and the needs of patients.

• Verifies insurance eligibility using on-line systems when available, or using phone

• Obtains authorization based on payer specific criteria

• Registers patients accurately and efficiently and confirms patient / guarantor/employer demographic and insurance information. Completes all required fields in electronic health record.

• Greets and checks in patients accurately and efficiently.

• Track receipt of signed treatment plans/progress notes

• Manages assigned workqueues in electronic health record.

• Answers telephones, takes messages, routes callers, and provides / relays information in a manner consistent with service standards.

• Maintains patient medical records according to current required standards. Obtains patient authorization for transfer of any / all private health information.

• Maintains patient confidentiality of data and information.

• Performs basic office duties such as sorting / distributing mail, copying, filing, faxing, typing, ordering/stocking supplies/linen, and completing forms, as needed.

• Provides and/or completes required patient forms

• Collects and enters payments, follows required balancing procedures (for sites that have payment process developed and enabled)

• Analyzes, interprets and enters physician orders

• Scans and indexes forms

• Follows established processes, protocols and workflows

• Maintains department infection control needs

• May need to cross train and provide coverage at other departments within Rehabilitation Services as needed.

ShiftVariableTime TypeFull timeScheduled Weekly Hours40Cost Center4100 Physical Therapy - OP (BMH)

Agency Use Policy and Agency Submittal Disclaimer

Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

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