Junior Cyber Security Analyst

Reliance Worldwide Corporation

Position: Junior Cyber Security Analyst – America's

Department : Information Technology

Location: Atlanta Office 

Reports to: AMER Infrastructure & Operations Manager

Company Description

RWC is a market leader and manufacturer of water solutions for residential, commercial, and industrial applications. RWC's portfolio of brands includes industry-leading brands: SharkBite Push-to-Connect plumbing solutions; HoldRite engineered plumbing and mechanical solutions; Cash Acme control valves; John Guest fittings and fluid dispense products and EZ-FLO and Eastman appliance connectors, supply lines, stop valves and gas connectors

We embrace innovation and people who like thinking outside of the norm. If you are a person who is passionate about technology, loves being innovative and wants to be part of a high growth company that is changing an industry, this could be a perfect position for you.

Role Profile

An entry-level cybersecurity analyst providing incident response support for a global corporate network. Primary responsibilities are real-time network monitoring, alert investigation & classification, and executing incident response following established procedures. Learn and process a wide range of potential alerts. Quickly absorb incident details to gauge severity and integrate information from multiple sources to spot trends and outliers.

• Monitor and work alerts in security portals (Office 365/Azure, service desk tools, EDR/XDR, and vulnerability management platforms).
• Monitor account access and alerts.
• Conduct reviews of Active Directory and other enterprise platform accounts and changes.
• Review and communicate vulnerability findings in assets and network devices.
• Assist in audit review of policies within group and region applications.
• Monitor, document, and process security service desk tickets and notifications.
• Analyse IT requirements and provide objective advice on the use of IT security requirements.
• Assist departments with patch management and other projects.
• Assist in security awareness, and phishing campaigns, coordinate new and annual video training, and participate in company security tech talks.
• Strong communication and customer service skills and a teamwork-oriented mindset.
• Troubleshoot and resolve complex problems spanning multiple infrastructure components working with colleagues around the world.

Technical Skills 

• Fundamental knowledge of all Microsoft OS platforms and the OSI model, Linux, and UNIX OS knowledge is a plus.
• Broad understanding of IT security and general systems infrastructure.
• Understanding of the TCP/IP protocol suite, networking ports, and network traffic flow.
• Scripting and some programming knowledge a plus.
• A self-motivator, willing to learn new technical skills and participate with an experienced global multi-functional IT team.

Non-Technical Skills  

• Strong initiative, demonstrated by accomplishing tasks, improving current work processes, and assisting others when necessary.
• This entry-level position requires curiosity, fast learning abilities, and a desire to help where needed.
• Willingness and ability to learn new related skills and programs as needed.
• High-enthusiasm, can-do attitude, creativity, initiative, and innovation.
• Strong ability to move fast, prioritize, and manage multiple projects at a time.
• Good written & verbal communication skills.
• Ability/learn to translate technical issues and concepts into business language.
• Regular and timely communication of request/incident status.

Personal Qualities

• Multi-tasking: Ability to handle multiple tasks at any one time and prioritize effectively.
• Accuracy: Ability to ensure information, facts, and figures are accurate and free from mistakes.
• Sense of Urgency: Ability to respond as needed within an appropriate timeframe.
• Problem Solving: Analytical thinker with the ability to solve problems and seek support/help when needed.
• Organization: Ability to organize effectively.
• Team-Player: Ability to work both within and across teams to ensure work is completed with appropriate input from others.
• Decision Making: Ability to make decisions on work issues that impact the successful completion of tasks.
• Focus: Ability to work calmly & effectively under pressure to tight deadlines.
• Delivery: Delivery focused with a commitment to get the job done.
• Extra Mile: Going above and beyond to exceed customer expectations.

Required Qualifications

Education: Completed or soon to be completing tertiary studies in an IT-related field.   IT and security certifications are a plus.

Experience: Intern work or general IT work experience is a plus but not required.

Working Conditions

• This position will primarily be involved in an office environment.
• This position is in support of a 24x7 cybersecurity and global IT operation and will be required to action alerts during weekends, and some holidays on occasion. The typical effort during a weekend involves less than one hour ensuring alerts are not malicious.
• Due to the global aspect of this company, some meetings occur after normal business hours (rotational for each region) to enable collaboration and communication within the IT security function.
• Travel will be minimal to none.