Assistant Manager West University

Do you love helping others?

Are you a natural leader who loves to inspire others to succeed? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team. Massage Envy is the leader in accessible massage and skin care. As a manager at our West University franchised location, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you.

o Help clients understand the benefits of regular massage, skin care and stretch.

o Establish relationships with members and guests to grow and retain a client base.

o Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

o Benefits that help you take care of you including a FREE 60-minute session every month, flexible work schedule, and paid time off full time employee

o A healthy compensation plan that rewards your hard work with pay based on experience

o A dynamic, energizing environment where you're consistently challenged, never bored.

o Training to help you grow and refine your sales and customer service skills.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

o Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.

o Promoting the value of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.

o Driving member retention through outreach via phone and email to current members.

o Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.

o Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

o Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.

o People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing).

o Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.

o Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone.

o Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.

o Great teammates who can work well with others in a fun and fast-paced environment.

o Supporters of total body care with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

*Massage Envy Franchising, LLC ("MEF") is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

• Rally a team of caring professionals to deliver an excellent end-to-end experience to every client every single day.
• Build relationships with a talented team of massage therapists, estheticians, and customer service superstars to guide, support, and inspire them.
• Own the success of an all-star location where clients want to be, and service providers want to stay.

Here's What's in It For You

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with

Benefits that help you take care of you including

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• Employee Discounts Free Membership to Massage Envy with 1 Monthly Massage covered.
• Paid Time Off eligible 1 week vacation after 1 year employment Full Time Employee
• Medical Insurance to full time employee

• A healthy compensation plan that rewards your hard work with

• Up to $32,000 annual earning potential in addition to unlimited sales commission

• A Lucrative Bonus Plan when you team's goals are met
• A dynamic, energizing environment where you're consistently challenged, never bored.
• Leader training and development to help you grow as a manager and lead your team.

Daily Work in This Role Includes

As a team, we're committed to delivering on the Massage Envy brand promise—we help you take care of you—every day to clients and employees alike. As the connector between the franchise owner, franchise staff, and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal.

• Leading the way to an amazing experience for members and guests by managing the daily operations of the location, maintaining a clean, safe, therapeutic environment for everyone, and guiding the sales and customer service team to positively resolve customer challenges.
• Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the franchisee to set performance goals and working with the team to achieve them.
• Building a high-achieving team by setting clear expectations, providing ongoing training and mentorship, and reviewing performance regularly to empower team members to improve and grow.
• Running a tight ship where every operational detail is addressed, from managing inventory and deposits to ensuring compliance with all labor and employment laws applicable to location employees (including any local and state licensing laws for massage therapists and estheticians).
• Creating a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
• Modelling the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.

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Those Who Shine In This Role Are

A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone.

• Smart and experienced with prior background in management, marketing, sales, service or retail.
• Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations.
• Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively.
• Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.
• Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.

Job Type: Full-time

Pay: $ $16.00 per hour

Benefits:

• Employee discount
• Flexible spending account
• Health insurance
• Paid time off

Work Location: In person