Event Services Manager

Responsible for scheduling and managing Event Services staff at CHI Health Center and Charles Schwab Field Omaha on a daily and event-day basis.

Essential Duties and Responsibilities:

• Schedule and coordinate event staff, ensuring optimal coverage for events at all MECA-managed facilities.
• Be onsite, working closely with event personnel to ensure staff numbers are met, staff are in place and meet the expectations of the event and client.
• Resolve guest challenges, concerns, and complaints as needed before, during, and after events to generate and maintain positive public relations.
• Play a key role in the hiring, recruitment, and training processes for part-time event staff.
• Collaborate with Security Manager in the overall management of events.
• Foster strong communication channels with internal teams, external partners, and venue staff to ensure smooth event operations.
  All other duties/responsibilities as assigned.

Qualifications and Requirements:

To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Management experience preferred involving special event and public assembly facility event personnel.
• Must have a flexible schedule and the ability to work long hours, including overnights, evenings, weekends and holidays as required.
• Ability to resolve and de-escalate conflict management situations and enhance customer service experience in an event setting.

• Must be detail-oriented and highly organized with an ability to simultaneously handle multiple tasks and adapt to change.

• Must be able to complete projects and resolve issues expeditiously, independently and with minimal supervision; must be able to show initiative and good judgment.

• Excellent interpersonal, written and verbal communications skills.
  Proficient in Microsoft Office applications.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

· Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

· Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

· Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.

· Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

· Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities.

· Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

· Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

· Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

· Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment.

· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

· Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

· Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

· Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

· Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Education and/or Experience:

Bachelor's degree and/or commensurate experience and/or training. Previous experience working with large groups of people preferred.

Language Skills:

Ability to read, listen, and communicate effectively in English, both verbally and in writing. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Computer Skills:

Proficiency in Microsoft Office programs (Word, Excel, Outlook, PowerPoint). Knowledge of Timekeeping/Payroll and Event Management software preferred.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, climb or balance; and stoop, kneel, crouch, or crawl.
  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office environment, however, incumbent will occasionally be exposed to loud noises, dust, and cold/hot weather conditions.
  The employee must work irregular hours.

MECA offers medical, dental, vision, life/AD&D and LTD insurance in addition to a 401(k) profit sharing plan, flexible spending account and a Paid Time Off (PTO) program.