Senior Director, Sales and Client Success for Intel Operations Accounts

Rhombus Power delivers AI-powered predictive intelligence in real time for defense and national security organizations worldwide. Our mission-built products— Ambient AI and Guardian— are transforming strategic, operational, and tactical decision-making. By empowering the shift from reactive analysis to proactive, predictive intelligence and decision support, Rhombus Power is providing foresight and freedom of action when it matters most.

Come join our cross-disciplinary and world-class team that is delivering game-changing solutions to transform global security.

Learn more about Rhombus and watch a demonstration of Guardian, our AI Platform here:

See the following articles to learn more about what we do:

About Rhombus

Rhombus delivers AI-powered predictive decision support software that transforms how military and intelligence organizations detect threats, assess risks, and make critical decisions. Our real-time platforms—Guardian and Ambient AI—fuse multi-source intelligence to provide commanders and analysts with decisive operational advantage when every second counts.

Positon Overview

We seek an exceptional leader—ideally a former senior intelligence or military officer or intelligence / defense senior executive—to serve as Senior Director, Sales and Client Success for Intel Operations Accounts. This is a mission-critical role at the intersection of cutting-edge AI technology and national security imperatives. Your mission: drive the adoption, expansion, and operational success of Rhombus' AI platforms across commands, agencies, and allied partners worldwide. You will own the complete customer lifecycle—from initial engagement through multi-year program expansion—ensuring our technology becomes essential infrastructure for defense readiness and coalition security.

This position demands the credibility to engage with four-star generals, cabinet-level officials, and national security leaders, combined with deep expertise in translating sophisticated AI capabilities into operational advantage. You will lead cross-functional teams, shape strategic requirements, and ensure our platforms deliver measurable mission impact.

Key Responsibilities

Product Line Ownership & Strategy

Own the performance, adoption, and revenue growth of the Guardian and Ambient AI product line across defense and intelligence customersDefine and execute go-to-market strategy aligned with defense modernization priorities and emerging operational requirementsPartner with product and engineering teams to translate field feedback into capability roadmaps and feature prioritizationDrive continuous improvement based on operational metrics, user adoption data, and mission outcomesOversee the full lifecycle from proof-of-concept demonstrations through production deployment and long-term sustainment

Senior Customer Engagement & Relationship Management

Build and maintain trusted relationships with combatant commanders, service chiefs, agency directors, and ministerial leadershipServe as the principal liaison between operational customers and Rhombus' technical teamsConduct executive briefings and capability demonstrations for senior defense and government audiencesNavigate complex procurement, acquisition, and budgeting processes (PPBE, Foreign Military Sales, coalition frameworks)Translate operational challenges into technical requirements while articulating the strategic value of AI-enabled decision support

Revenue Growth & Market Expansion

Identify and pursue expansion opportunities within existing customer organizations and new defense marketsPosition Guardian and Ambient AI as mission-essential capabilities, not discretionary technology purchasesSecure multi-year funding commitments and expand contract values through demonstrated operational impactDevelop strategic partnerships with defense primes, system integrators, and coalition partnersRepresent Rhombus at international conferences, military exercises, and policy forums

Cross-Functional Leadership

Lead integrated "mission pods" comprising sales, customer success, technical account management, and solution architectureCollaborate with marketing to develop case studies, success stories, and thought leadership contentWork with legal and contracts teams to structure agreements that enable rapid deployment and scalingPartner with finance to forecast revenue, manage pipeline, and track key performance metricsFoster a culture of mission focus, customer obsession, and operational excellence

Strategic Advisory & Thought Leadership

Advise executive leadership on defense market trends, competitive positioning, and strategic opportunitiesContribute to product strategy based on emerging operational concepts and defense innovation prioritiesMentor team members on defense culture, decision-making processes, and stakeholder managementBuild Rhombus' reputation as a trusted partner capable of operating at the highest classification levels

Required Qualifications

Leadership & Experience

15+ years of progressively senior experience in intel/military operations, intel/defense programs, or national security rolesProven track record leading complex, mission-critical programs or large-scale technology adoption initiativesDirect experience managing P&L, revenue targets, or program budgets exceeding $50M annuallyDemonstrated success navigating defense acquisition frameworks (DAS, JCIDS, PPBE, or equivalent International processes)

Relationships & Credibility

Established senior-level networks across defense and intelligence communitiesCredibility and communication skills to engage effectively with flag/general officers and cabinet-level officialsHistory of building trust with diverse stakeholders including operational commanders, acquisition professionals, and policymakers

Technical & Analytical Acumen

Strong working knowledge of AI/ML technologies and their operational applications in intelligence and military operationsUnderstanding of intelligence analysis workflows, targeting processes, and operational planning cyclesAbility to translate complex technical concepts into mission impact and strategic valueComfort with data-driven decision making and performance analytics

Communication & Influence

Exceptional executive presence and presentation skillsExperience delivering capability briefings at the O-6/GS-15 level and aboveSkilled negotiator capable of structuring win-win agreements in complex environmentsCross-cultural competency and ability to work effectively across international partnerships

Education

Bachelor's degree requiredAdvanced degree (MBA, MPA, MS, or equivalent) strongly preferredActive TS/SCI or ability to obtain one required

Preferred Qualifications

Former Flag officer / SES / SIS, or equivalent senior defense leadership position preferred, or an exceptionally qualified O-6 / GS-15.Experience with Special Operations, Intelligence Community, or Joint Staff organizationsTrack record deploying technology solutions in operational environments (including OCONUS and forward-deployed locations)Familiarity with defense AI/ML initiatives, Joint All-Domain Command and Control (JADC2), or algorithmic warfare effortsInternational defense cooperation experience (NATO, Five Eyes, bilateral partnerships)Previous experience with defense technology startups, small businesses, or innovative organizationsUnderstanding of Foreign Military Sales (FMS) and coalition partner acquisition processes

Key Competencies

Strategic Vision with Operational Execution

Ability to see the "big picture" while driving tactical milestonesBalances long-term relationship building with quarterly revenue objectives

Mission-Driven Leadership

Inspires teams around national security imperatives, natural leaders Maintains focus on customer success and operational impact over technology features

Gravitas & Executive Presence

Commands respect in rooms with senior intelligence and government leadersCombines humility with confidence; listens as much as speaks

Entrepreneurial Mindset

Thrives in ambiguity and fast-paced startup environmentsTakes calculated risks and learns quickly from setbacksResourceful problem-solver who finds creative paths forward

Business Acumen

Understands how to build sustainable revenue and scale customer relationshipsFinancially literate with strong analytical and forecasting capabilities

Collaborative Influence

Builds consensus across diverse, matrixed stakeholdersNavigates organizational politics with integrity and diplomacy

Why Join Rhombus?

Mission Impact: Your work directly supports warfighters, intelligence analysts, and national security decision-makers facing real-world threats.

Cutting-Edge Technology: Work with state-of-the-art AI/ML platforms that are redefining how defense organizations anticipate and respond to emerging threats.

Leadership Opportunity: Shape the strategic direction of a high-growth product line with significant revenue potential and mission criticality.

Collaborative Culture: Join a team of intelligence veterans, technologists, and operators committed to delivering decision advantage at machine speed.

Competitive Compensation: Base salary commensurate with experience plus performance based incentives, equity participation, and comprehensive benefits.

Location & Travel

Position is based in Washington, D.C. metro areaSignificant travel required (40-50%) to customer sites, installations, and international partner locations

To Apply: Submit your resume and a brief cover letter describing your most significant accomplishment leading defense programs directly to Leo Matsuo []

Benefits 

• Full medical, dental, vision coverage for employee and dependents 
• 401k matching program 
• PTO and Holidays 
• Bonus and other incentive programs
• Access to mental health program
• Access to Flexible Spending Accounts for Health Care, Dependent and Commuter

About Rhombus 

Rhombus Power Inc. (Rhombus) is a startup located in the heart of Silicon Valley at Stanford Research Park in Palo Alto.  We use cutting-edge cross-disciplinary approaches to solve pressing Big Data and Sensing problems in security, energy, and healthcare. Our advisory board includes two Nobel Laureates and a Draper Prize winner. 

Rhombus compensates, motivates, and develops employees, who are trusted, empowered, and involved. Employees have clear roles and expectations – and their roles are flexible enough to move at the speed of innovation in order to meet and exceed client expectations. We have a unique culture of global purpose, rooted in the innovation and progress of Silicon Valley. 

Rhombus knows that diversity is a condition for success. We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer. 

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