Bilingual Patient Account Representative

13 hours ago

Houston, Texas, United States Medical AR Management Services Full time

Are you passionate about helping people and providing top-notch customer service? Do you thrive in a fast-paced, team-oriented environment? If so, Medical AR Management Services wants YOU to join our growing team as a Patient Account Representative

About Us
Medical AR Management Services, located in Houston, TX, is a dedicated medical billing company specializing in pathology, radiology, and anesthesia services. We partner with healthcare providers to streamline their revenue cycle and ensure accurate reimbursement.

Position Summary

The Patient Account Representative is responsible for handling the majority of inbound calls from patients, obtaining and verifying patient information, and determining eligibility - all while delivering excellent customer service and adhering to HIPAA and company policies.

Key Responsibilities

  • Professionally represent clients as their billing office

  • Promptly answer incoming calls and minimize hold times

  • Obtain and verify patient information through phone interviews

  • Determine eligibility by comparing patient data against requirements

  • Clearly explain procedures, answer questions, and provide accurate information

  • Assist patients with general inquiries, requests, and concerns

  • Route calls to the correct department or individual as needed

  • Identify situations requiring escalation and involve appropriate parties

  • Take and deliver detailed, accurate messages promptly

  • Manage multiple calls and tasks simultaneously

  • Maintain a professional, empathetic, and calm demeanor with all callers

  • De-escalate calls from upset or irate patients to resolve issues

  • Work and resolve bad address and assigned reports

  • Assist with report responses in a professional manner

  • Complete assigned tasks competently and on time

  • Comply with all state/federal regulations, HIPAA, and PHI guidelines

  • Perform additional duties as assigned to support business needs

Required Skills & Qualifications

  • Bilingual (English/Spanish) - Required

  • 2+ years of experience in a call center environment

  • High School Diploma or equivalent

  • Strong attention to detail and ability to prioritize multiple responsibilities

  • Exceptional professionalism, communication, and customer service skills

  • Proficiency in phone communication, active listening, data entry, and customer focus

  • Basic computer skills (Windows, MS Word, MS Excel, Internet)

  • Comfortable learning new software and using online resources

  • Commitment to superior customer service and teamwork

  • Excellent attendance record

If you are passionate about helping patients, thrive in a fast-paced environment, and want to join a team that values Teamwork, Integrity, Expertise, and Relationship, we'd love to hear from you.

Apply today to join Medical AR Management Services and make a difference every day

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