Director of Pre-Sales

Piper Companies
is seeking a
Director of Pre-Sales
to join a global counter-drone technology company based in
Tysons, VA.
The
Director of Pre-Sales
transform the customer experience from isolated product interactions into a cohesive, high-value strategic partnership—driving adoption, retention, and growth across the full portfolio.
This position will be on-site in Tysons, VA five days per week
Responsibilities of the Director of Pre-Sales include:

• Serves as the definitive Voice of the Customer, distilling insights from across the portfolio to shape executive strategy, influence product roadmaps, and enhance service offerings.
• Leads the development of a Customer Engagement Center of Excellence, creating standardized playbooks for key touchpoints such as onboarding, QBRs, and health scoring—while maintaining flexibility to accommodate product-specific needs.
• Leads, mentors, and scales high-performing teams across Program Management, Technical Field Support, Training, and Customer Success Operations.
• Design and oversee comprehensive training and enablement programs that address high cognitive demands and foster deep subject matter expertise across teams.
• Drive cross-functional collaboration by aligning product, sales, support, and marketing teams to eliminate silos and enhance customer outcomes.
• Collaborates closely with Product teams to deliver aggregated customer insights that prioritize integration enhancements and address critical pain points.
• Establishes defined SLAs and streamlined communication pathways with Support and Engineering teams to reduce internal friction and ensure a smooth, responsive support experience for customers.

Qualifications for the Director of Pre-Sales include:

• 8-10+ years of experience in Customer Success, Account/Program Management, Professional Services or a related field, with at least 5+ years in a leadership role.
• Proven experience leading Customer Success functions within complex, multi-product or multi-disciplinary organizations.
• Strong technical foundation in RF and Networking, with hands-on experience in both hardware and software environments.
• Track record of successfully building and scaling teams, including hiring, onboarding, training, and managing performance.
• Commercially savvy, with a history of owning and influencing key business metrics such as ARR, churn, and customer satisfaction.

Compensation for the
Director of Pre-Sales
include:

• Salary Range: $180,000 - $200,000.
• Comprehensive Benefits: Cigna Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays

This job opens for applications on
[1.20.26]
. Applications for this job will be accepted for at least 30 days from the posting date.
Keywords
: Director of Pre-Sales, Customer Success Leadership, Strategic Partnerships, Voice of the Customer, VoC, Customer Engagement, Center of Excellence, CoE, Program Management, Technical Field Support, Training and Enablement, Cross-functional Collaboration, Product Feedback, SLA Management, Support Experience, RF Technology, Networking, Hardware, Software, Multi-product Environment, ARR, Churn Reduction, Customer Satisfaction, Team Scaling, Performance Management, Onboarding Playbooks, QBRs, Health Scoring, Integration Improvements, Executive Strategy, Professional Services, Account Management, Entra ID, Zero Trust Networks, Federal Security Standards, Automation, PowerShell, Windows Server Environments, Large-scale Infrastructure, Tysons VA, on-site, full-time, cloud technology, cybersecurity, technical leadership, stakeholder alignment, customer-centric strategy, enterprise solutions, mentoring, operational excellence, training development, customer retention, adoption strategy, growth enablement