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QA/QC Manager

2 weeks ago

Washington, Washington, D.C., United States DAWSON Full time

Mahalo for your interest in this role Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit
Job Title:
Quality Assurance/Quality Control (QA/QC) Manager

Job Summary
The QA/QC Manager ensures contract compliance, quality performance, and continuous improvement for all facilities support services at the U.S. Naval Observatory. This role oversees the Quality Management System (QMS), ensuring all work meets performance standards, contract requirements, and DAWSON's corporate quality expectations. The QA/QC Manager identifies deficiencies, drives corrective actions, and maintains rigorous documentation standards. This position requires an active TS/SCI clearance and a strong technical understanding of specialized equipment and facility operations. The QA/QC Manager is on-site during Government working hours and must be able to return to the facility within 2 hours outside normal hours.

Location:
Washington, DC

Responsibilities

  • Develop, implement, and maintain the Quality Control Plan in alignment with contract requirements, Section C performance standards, and DAWSON's corporate Quality Management System.
  • Help create, maintain, and improve the QMS, prioritizing issue prevention and defining the methods, tools, and processes for quality identification, documentation, and rework.
  • Conduct recurring inspections, audits, and evaluations across all service areas—including facilities maintenance, custodial services, grounds maintenance, and environmental/safety functions.
  • Ensure all deliverables meet performance standards; document deficiencies, track corrective actions, and verify closure of non-conformances.
  • Maintain detailed documentation including inspection logs, quality tracking tools, training records, and monthly performance reports submitted to the COR.
  • Monitor compliance with the Performance Work Statement (PWS), OSHA, EPA, energy/environmental requirements, and applicable SOPs.
  • Lead root cause analyses to address systemic issues and recommend process improvements to enhance overall service delivery.
  • Support customer satisfaction surveys, performance reviews, and pre-performance meetings.
  • Collaborate closely with the Project Manager, supervisors, technical leads, and corporate QA staff to ensure consistent quality oversight across contract areas.
  • Participate in DAWSON corporate QA/QC training during contract phase-in to ensure understanding of company-wide expectations and contract-specific requirements.
  • Provide quality oversight backed by technical expertise to ensure proper handling of specialized equipment and systems.
  • Maintain on-site presence during Government hours and remain available to return to the site within two hours for after-hours quality issues or emergencies.

Qualifications

  • Shall possess TS/SCI clearance
  • Shall possess at least five (5) years of recent experience in quality assurance or performance evaluation for federal support services contracts, including experience with facility maintenance, janitorial, or base operations support.
  • Demonstrated experience developing or managing Quality Control Plans in accordance with FAR and government contracting requirements.
  • Knowledge of OSHA, EPA, and applicable facility operations standards and regulations.
  • Familiarity with Computerized Maintenance Management Systems (CMMS), inspection templates, and service performance tracking tools.
  • Strong organizational, analytical, and written communication skills.
  • Ability to work independently, prioritize tasks, and interact professionally with government representatives and contractor staff.
  • Associate's or bachelor's degree preferred; equivalent experience accepted.

Additional Requirements

  • Must be a U.S. citizen or lawful permanent resident with work authorization.
  • Contingent upon contract award.

DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.