IT Specialist

Are you a problem-solver with a passion for technology and helping people? TCAT is searching for an IT Specialist to join our operational technology department. If you excel at providing engaging, hands-on technical support and you're looking for a workplace with a diverse workforce that provides essential services to our vibrant community, look no further

What You'll Do:

• Analyze and troubleshoot network connectivity issues, ensuring the daily operations in the office and across the fleet.
• Work closely with frontline operations staff, providing essential IT support to keep our vital services running smoothly.
• Deliver efficient, timely technical support to both on-site and remote users, while proactively managing the ticketing system with minimal oversight; escalating issues only when necessary.
• Perform scheduled maintenance and critical upgrades on workstations and network services to prevent disruption.
• Work directly with the IT Manager and external vendors to monitor and manage all software licenses and subscriptions.
• Create helpful SOPs and train end-users on best practices.

Why Join TCAT?

• We offer a truly supportive work environment where your skills and passion make meaningful impact on thousands of riders everyday
• Excellent benefits including generous contributions to your retirement plan and medical insurance as well as fully employer-paid dental, vision, life, and disability insurance.
• Generous PTO: 15 days vacation, 7 days protected sick leave, 7 paid holidays, 5 floating holidays, 3 personal days.
• Be part of an innovative, mission-driven team working on diverse projects and unique technology in a transit environment.

What You Bring:

• Bachelor's degree in IT or related field, 1-3 years' experience in computer networks and system maintenance.
• Demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems.
• Familiarity with end-user support, security systems, and hardware monitoring.
• Strong knowledge of Microsoft Office 365 and Windows OS (10, Server 2012/2016/2019).
• Excellent problem-solving, a positive attitude, and strong customer service skills.
• Demonstrated ability to take initiative and work independently while actively contributing to a collaborative, mission-driven team.
• Willingness to flex your work schedule and provide occasional off-hour support to meet operational needs.

Ready to make an impact with your tech skills and know-how? Apply today and drive innovation at TCAT