Call Center Support Specialist

1 week ago

Murrells Inlet, South Carolina, United States All American cleaning and maintenance Full time

The Call Center Support Specialist serves as the first point of contact for customers, providing professional and efficient assistance via phone, email, or chat. This role is responsible for addressing inquiries, resolving issues, processing requests, and ensuring an exceptional customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment.

Key Responsibilities:

  • Handle inbound and outbound calls in a courteous and professional manner.
  • Respond promptly to customer inquiries and provide accurate information about products, services, or policies.
  • Identify and assess customer needs to achieve satisfaction and retention.
  • Document customer interactions, issues, and resolutions in the CRM or call center database.
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Follow up on customer requests to ensure timely resolution.
  • Maintain a thorough understanding of company products, services, and procedures.
  • Meet or exceed call center metrics, including call handling time, quality scores, and customer satisfaction ratings.
  • Provide technical or account support as needed.
  • Contribute to team goals and participate in training or quality assurance initiatives.

Qualifications:

  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • Previous experience in a call center, customer service, or support environment preferred.
  • Excellent verbal and written communication skills.
  • Strong active listening, problem-solving, and conflict-resolution abilities.
  • Proficiency with computers, CRM software, and Microsoft Office applications.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Positive attitude, patience, and professionalism when dealing with customers.
  • Willingness to work flexible shifts, including evenings, weekends, or holidays, if required.

Job Types: Full-time, Part-time

Pay: $ $31.50 per hour

Benefits:

  • 401(k)
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Work from home

Ability to Commute:

  • Murrells Inlet, SC Preferred)

Ability to Relocate:

  • Murrells Inlet, SC 29576: Relocate before starting work (Preferred)

Work Location: In person

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