Assistant General Manager IN

All World Wide Wings Manager Responsibilities:

All managers, regardless of position, share responsibility of and are accountable for following the 

World Wide Wings Manager Description in conjunction with the following job description specific to 

this position in the company.

Bench/Assistant General Manager Job Purpose:

The Bench/Assistant General Manager (AGM) assists the General Manager with overseeing the operation 

of the entire restaurant. Maintains a safe environment, and improves bottom line profitability 

through appropriate revenue management. In addition to supervising the operation of the restaurant 

on a shift-by-shift basis,

AGM Specific Responsibilities Include:

Team:

•  Assists General Manager with overall restaurant staffing planning

•  Assists other managers with hiring decisions for all departments

•  In partnership with the General Manager, conducts informative, focused weekly manager meetings.

•  Creates, develops and implements incentive programs and contests in conjunction with the assigned Department Managers

•  Actively motivates Team Members to participate in all company promotions and incentives

•  Provides regular performance feedback and recognition to assigned Department Managers and all Team Members, including timely performance appraisals

•  Assists General Manager with coaching other managers on effective performance management procedures.

•  Assists General Manager with the on-going performance management and development of assigned Department Managers

Guest:

•  Actively looks for and identifies techniques to attract new guests.

•  Responsible for the restaurant's Guest Comment program. Ensures all guest complaints are appropriately handled and within a timely basis. Provides feedback and coaching to managers on methods for handling guest complaints.

Quality Operations:

•  Facilitates and ensures adherence to new food product rollouts

•  Responsible for ensuring assigned Department Managers and their teams meet or exceed company standards for serving quality products, recipe adherence and portioning

•  Communicates areas of opportunity to the assigned Department Managers

•  Helps general manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels.

•  Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problems areas. Works with assigned Department Managers to create and put action plans in place to address issues. Follows up with each assigned Department Manager to ensure successful completion of plans

•  Conducts administrative manager functions including entering invoices, inventory, end of day procedures, etc.

•  Monitors all repair and maintenance and manages preventative maintenance program for the restaurant and communicates needs to appropriate persons.

Sales and Profits:

•  Holds assigned Department Managers accountable for costs directly associated with their departments

•  Maintains proper inventory levels on all food and paper products

•  Participates in departmental meetings for assigned Department Managers and assists with communicating successes, new procedures and areas of opportunity

•  Establishes daily, weekly, monthly and quarterly projections

•  Understands the P&L statement, creates action plans for problem areas

•  Assists the General Manager in the creation and development of the annual restaurant budget

•  Teaches assigned Department Managers how to meet or exceed budgeted profit goals, reacts to trends, troubleshoots problem areas

•  Completes all other assigned duties or tasks

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Guest:

•  Actively looks for and identifies techniques to attract new guests.

•  Responsible for the restaurant's Guest Comment program. Ensures all guest complaints are 

appropriately handled and within a timely basis. Provides feedback and coaching to managers on 

methods for handling guest complaints.

Quality Operations:

•  Facilitates and ensures adherence to new food product rollouts

•  Responsible for ensuring assigned Department Managers and their teams meet or exceed company 

standards for serving quality products, recipe adherence and portioning

•  Communicates areas of opportunity to the assigned Department Managers

•  Helps general manager teach, coach and direct managers and Team Members on quality, service and 

cleanliness standards and proper inventory levels.

•  Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, 

QSCs, audits, P&L) and trouble-shoots problems areas. Works with assigned Department Managers to 

create and put action plans in place to address issues. Follows up with each assigned Department 

Manager to ensure successful completion of plans

•  Conducts administrative manager functions including entering invoices, inventory, end of day 

procedures, etc.

•  Monitors all repair and maintenance and manages preventative maintenance program for the 

restaurant and communicates needs to appropriate persons.

Sales and Profits:

•  Holds assigned Department Managers accountable for costs directly associated with their 

departments

•  Maintains proper inventory levels on all food and paper products

•  Participates in departmental meetings for assigned Department Managers and assists with 

communicating successes, new procedures and areas of opportunity

•  Establishes daily, weekly, monthly and quarterly projections

•  Understands the P&L statement, creates action plans for problem areas

•  Assists the General Manager in the creation and development of the annual restaurant 

budget

•  Teaches assigned Department Managers how to meet or exceed budgeted profit goals, reacts to 

trends, troubleshoots problem areas

•  Completes all other assigned duties or tasks

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Knowledge and Skill Requirements:

•  Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills.

•  Possess ability and desire to create a fun, exciting environment for both guests and Team Members alike.

•  Skilled with basic mathematical computations.

•  Proven track record of successfully managing multiple priorities in a fast paced work environment.

•  Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues.

•  Qualified candidates bring a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred.

•  This role requires the completion of a high school education or equivalent, a valid driver's license to travel between units, a satisfactory background check, and the ability to lift 50 pounds regularly.

•  Completion of Buffalo Wild Wings Management Certification program

•  Has successfully managed each department, Greeter/Cashier, Hospitality, Bar and HOH for a minimum of three periods each.