Customer Service Prone

1 week ago


Norfolk, Nebraska, United States Realbricks Full time

Overview

We are seeking a dedicated and enthusiastic Customer Service Professional to join our dynamic team. This role is essential in providing exceptional customer support and ensuring client satisfaction. The ideal candidate will possess strong communication skills and a passion for helping others, while also being comfortable with data entry and utilizing various software applications. Multilingual candidates are highly encouraged to apply as we value diversity in our workforce.

Duties

  • Provide outstanding customer service by addressing inquiries and resolving issues via phone, email, and chat.
  • Engage in outbound calling to follow up on customer concerns and promote services.
  • Maintain accurate records of customer interactions through data entry in our systems.
  • Assist clients with product information, order processing, and troubleshooting.
  • Demonstrate effective phone etiquette while communicating with customers.
  • Collaborate with team members to enhance the overall customer experience.
  • Utilize Microsoft Office applications to manage documentation and reporting.
  • Analyze customer feedback to identify trends and areas for improvement.

Qualifications

  • Must understand Real Estate Investing
  • Must understand how to communicate with customers on CAP rates
  • Must understand and be able to communicate how to use technology.
  • Must work in main office

Job Types: Full-time, Part-time

Pay: $ $25.94 per hour

Work Location: In person



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