Loan Operations Representative 2

Our goal at Fidelity is to create a better future by acting with accountability and integrity alongside our customers and within our communities. Since 1908, we have built a legacy upon simple, enduring values and an unwavering commitment to the communities we serve. We pride ourselves on being part of a community-focused and team-oriented work culture where we invest in our associates to ensure success within the company.

Fidelity Bank, headquartered in New Orleans, Louisiana, believes in making a difference by living our mission of "Here for Good" to help families and businesses thrive in the communities we serve. Our mortgage division, NOLA Lending Group, is a leader in providing residential home financing solutions in 46 states.

Fidelity promotes a culture of work/life balance for all associates. We offer a competitive total rewards package for eligible associates including:

• Competitive pay based on the position, qualifications, relevant experience, and skillset
• Paid Time Off
• Up to 14 paid holidays annually
• Comprehensive Medical, Dental, and Vision Insurance
• Employer Funded Health Savings Account
• Paid Parental Leave
• 401(k) with matching contributions
• Wellness Program to reduce health insurance premiums
• Free or discounted banking and mortgage services
• Basic Life Insurance and AD&D
• Tuition Reimbursement Plan
• Associate Referral Program
• Associate Volunteer Program
• Employee Assistance Fund (subject to IRS guidelines)
• Employee Assistance Program
• Opportunities for training and career development
• Gym Discounts, Verizon Wireless Discounts, Tickets At Work Discounts
• Retail branch locations are closed on Saturdays

The benefits listing is for informational purposes. Additional details regarding compensation and benefits will be provided during the application process. Fidelity reserves the right to modify, amend, or terminate any and all benefits at any time.

Do you want to make a difference? If so, this opportunity may be the right choice for you Fidelity Bank/NOLA Lending Group is looking for competitive, self-reliant, energetic individuals that are driven to succeed.

Position Summary:

The Loan Operations Representative 2 works with both loan operations management and personnel in all aspects of lending, booking, and post-closing as it relates to Retail and Non-Profit loans. The day-to-day activities include monitoring the bank's participation portfolio, SBA and other government back loans and required escrow analysis.

This position is non-exempt under the Fair Labor Standards Act and is eligible for overtime pay.

This position may be filled at a lower or higher level depending on the candidate's qualifications and relevant experience.

Required Qualifications, Competencies, and Skills:

• GED or High school diploma
• 5 years of experience with escrow analysis, insurance and tax payment, residential mortgage lending, loan application policies and procedures, and documentation requirements on commercial, residential and consumer loans
• Knowledge/experience with: Horizon system
• Proficient in Microsoft Office Suite to include Word, Excel, Outlook, PowerPoint, Teams
• Developed cognitive skills to include Analytical, Problem Solving, Innovation, Decision-Making, Organization & Planning
• Developed intrapersonal skills to include Follow-Through, Ambition, Resourcefulness, Initiative
• Developed interpersonal skills to include Communication: Listening, Speaking, and Writing, Client Focus, Versatility

Preferred Qualifications, Competencies, and Skills:

• Knowledge/experience in: FCM system, Encompass system

Essential Duties and Responsibilities:

• Monitor, process, and reconcile daily settlement general ledgers, loan participation activity, SBA and other government-backed loan reports
• Prepare and submit monthly USDA, VA, and other government-backed loan reports
• Review and process required monthly escrow analysis statements, special off-cycle escrow analyses, and waiver request
• Process and review daily escrow transactions, surpluses, shortages, and deficiencies
• On-Board unsecured consumer loans & non-profit loans
• Perform monthly MERS reconcilement and data corrections
• Process verifications of loans and mortgages
• Process request for e-statement enrollment and e-statement request
• Process charge-offs and recovery requests from Special Assets Department
• Process loan modification request, CITA's, payment deferrals, and other specialized maintenance request
• Process request for statement regeneration for year-end request
• Assist manager to formulate and interpret policies or operating practices
• Answer and respond to calls from customers, insurance agents and branch personnel
• Assist with training of departmental personnel
• Perform required system maintenance as requested
• Assist in the preparation of any reports needed
• Assist management with special projects to ensure tasks are performed timely and accurately
• Consistently exemplify our Core Values of Integrity, Community, Dependability, Excellence, Longevity, and Accountability
• Comply with regulatory rules and regulations evidenced through successful completion of training and demonstrated ability
• Perform other duties and/or special projects as appointed by management
• Physical Requirements: primarily sitting with some standing, walking, lifting and bending

Fidelity Bank is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Fidelity promotes a drug free workplace.

If you require an accommodation to submit your application for an open position, please send an email request to or call All information provided will be kept confidential and will only be used to the extent required to provide the needed reasonable accommodation.

For assistance or questions regarding the recruitment process, please email

This position is located in Metairie, LA, 70002.