FM Computer Support Coord

Reports to the Director, Family Medicine Residency Program. Responsible for the recommendation, ordering, implementation, and maintenance of computer and handheld software and hardware for the Family Medicine Residency Program. Operates a personal computer and handheld to update data, maintain schedules and prepare graphs and charts. Verifies and assures accuracy of computer generated reports. Performs desk-top publishing functions, such as creating PowerPoint presentations, updating the website and preparing recruiting materials, including updating the CD-ROM. Assists Family Medicine Center Clinic team members with using software and hardware, creating and maintaining databases and other tasks as assigned. Serves as liaison between Information Systems and both the Residency Program and Family Medicine Center.

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Recommends, orders, implements, and maintains computer and handheld software and hardware for the Family Medicine Residency Program by:

• Is responsible for the operation and maintenance of the residency management software program.
• Identifying user needs and developing practical computer and handheld solutions by finding appropriate software or modifying existing software.
• Operating computer and handheld systems to enter and update resident, faculty and research data programs.
• Testing software changes and updates, analyzing software programs, troubleshooting error messages and problems, and verifying output both for personal computers and handhelds.
• Teaching multiple users the operating techniques of personal computers and handhelds and instructing them about using hardware and various software packages.
• Defining, requesting, and printing a variety of demand reports, graphs, and charts as required by staff, residents and faculty.
• Providing computer support to Family Medicine Residency Program and Clinic users, answering inquiries, and assisting in solving employee computer system procedural problems.
• Maintaining appropriate back-up files for both personal computers and handhelds.
• Rebuilding personal computers as necessary when irreparable software problems occur.
• Coordinating receipt and installation of new notebook computers and handheld systems and serving as liaison with Information Systems.
• Providing technical support for quarterly password changes and initiating network access for all incoming residents and fellows.

Performs desk-top publishing functions by:

• Preparing brochures, newsletters, patient education materials, etc. as needed for both Family Medicine Residency and Clinic.
• Submitting updated information for the Family Medicine Center portion of the Hospital and Health system web site to the Webmaster.
• Updating FMRP website.
• Creating PowerPoint presentations from web content to facilitate candidate review sessions.

Performs routine computer and handheld maintenance by:

• Maintaining and assisting with resident procedure documentation and research to include maintaining the database on and revising the method of input on the handheld as needed.
• Maintaining computerized recruiting and initiating recruiting protocols.
• Maintaining outgoing and incoming monthly evaluation forms.
• Maintaining Electronic Residency Application System (ERAS). This includes loading the program on faculty computers, maintaining the database and serving as the administrator for the system.
• Using a spreadsheet to perform statistical analysis of faculty rank lists each year and preparing reports of the results.
• Maintaining the master schedules and other shared files to keep them as current and accurate as possible.

Assists Family Medicine Center Clinic by:

• Creating and updating various computer generated charts and forms as needed.
• Troubleshooting problems with EMR, printers, computer hardware and software.
• Helping the Family Medicine Clinic team members to understand the databases they use and the reporting functions necessary for the optimal utility of those databases.
• Providing in-services on the computer system in general which includes the network, individual PC's, peripherals, handhelds and any major software additions.

Assists Family Medicine Residency Program by:

• Coordinating and compiling work hours data in compliance with ACGME Residency Review committee requirements.
• Providing technical assistance with conference room audiovisual and computer equipment and interfacing with outside presenters to facilitate aspects of their presentation.
• Providing technical support for call-room computer.
• Providing transportation from the residency clinic to the Memorial Sports Medicine Institute and hosting a tour of that facility for approximately 50 residency candidates each year.
• Maintaining databases of all medical students who have shown an interest in the residency program and sending out the Program Director's ambulatory notes.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Performing other job-related duties and projects as assigned.

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's Degree with courses in Computer Science or equivalent computer related technical training. Two to three years of previous experience in computer operations and/or related support area required.

Knowledge & Skills

• Demonstrates technical knowledge of data access, data security and control methods, data processing operations and computer operation functions.
• Requires technical knowledge of basic networking concepts and demonstrates proficiency in using personal computers and various applications/tools/utilities currently used by Memorial Residency Program & Family Medicine Clinic.
• Demonstrates knowledge of handheld technology and its applications.
• Demonstrates analytical skills to identify user needs and develop practical applications.
• Demonstrates interpersonal and communication skills necessary to interface with and train system users.
• Demonstrates ability to be attentive to detail, work effectively with minimal supervision, and meet deadlines and schedules.

Working Conditions

• Works in an office environment.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.

Location: Beacon Health System · Family Practice Res. Program

Schedule: Full-time, Day, Monday - Friday 8-5 - Could Vary