Vice President, Client Success Team Lead

JOB DESCRIPTION

Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.

As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an engaging, consultative client experience for brands and agencies by delivering value through our Chase Offers platform. If you have experience building and leading high performance account management teams, excellent organization and communication skills, and are passionate about growing a new emerging media channel we would love to hear from you.

Job responsibilities

• Build out the Client Success function for Chase Media Solutions

• Lead a team of client success managers and associates to deliver excellent service to clients

• Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets

• Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients

• Implement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales/marketing strategy, process improvements and product enhancements to better deliver for clients

• Implement approach to resolving client issues and escalations

• Develop and maintain a strong understanding of key vertical market trends and customer opportunities

• Represent Chase Media Solutions at events and serve as a brand and business ambassador

Required qualifications, capabilities, and skills

• 5+ years of account management experience within the digital media or performance marketing industry

• 2+ years of account management leadership experience

• Demonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teams

• Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions

• Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships

• Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment

• Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail

Preferred qualifications, capabilities, and skills

• Vertical expertise in key consumer categories such as grocery, dining, gas & convenience, retail, travel

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.