Client Service Representative

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources
• Free food & snacks
• Opportunity for advancement

Do you love animals AND people? Do you like to keep busy AND bring ideas to the table? Are you looking for work that is both meaningful AND fun, with room to grow?

Join us at Twin Cities Animal Rehabilitation + Sports Medicine Clinic South We are a progressive specialty veterinary clinic with a 90%+ Employee Satisfaction rating, which means we rarely have turnover because our staff have found a home here at TC Rehab.

We are looking for a full-time Client Service Representative - you will serve as the cornerstone for exceptional client service and the efficient management of daily appointment flow. Your primary responsibilities include client support, appointment coordination, and the creation of a warm and efficient front desk atmosphere. For this role, you should have a knack for multitasking, a talent for creative problem-solving, and a genuine enjoyment of working with families to ensure the well-being of their pets.

Customer service experience is a must - but we will train the right person to know everything there is to know about the wonderful world of veterinary rehabilitation

Benefits/Perks

• Professional Growth: We prioritize our teams' growth and development, offering opportunities for professional development assistance and certifications
• Work/Life Balance: A schedule and generous PTO package that lets you enjoy a positive work/life balance so you can excel at work while also taking time for yourself.
• A Comprehensive Benefits Package: Our full-time employees receive a robust package including health, dental, and vision insurance, short-term and long-term disability, life insurance, critical illness, and accident coverage.
• Investment in Your Future: A 401k Retirement plan with employer match.
• Additional Perks: Take advantage of our Employee Assistance Program (EAP), Paid Time Off (PTO), paid holidays, paid parental leave, and a bi-annual performance-based bonus program.

Schedule / Expected Work Hours:

• Hourly, Full-Time: Mond-Wed: 11am-7pm, Tues-Thurs 10am-6pm, Friday 9:30am-5:00pm
• No weekends, no overtime

Responsibilities

• Promotes a client-centered environment and facilitates programs and processes that meet client needs.
• Warmly greet clients and pets by name.
• Answer inquiries from potential clients, guide current clients through scheduling, payments, questions, and more
• Utilize the Practice Management Software (EzyVet) to schedule, adjust, monitor, and confirm appointments.
• Troubleshoot patient schedule conflicts (i.e. late client, not scheduled client).
• Request previous medical history and diagnostics from primary care and specialty veterinarians. Ensure medical records and imaging files are sent with records uploaded to the Practice Management System and saved to the patient/client file.
• Recieve, process, and complete medication requests with the doctors.
• Answer all lines and greet clients. Take accurate messages for the doctors and other staff members and deliver them in a timely manner. Manage phones that are on hold in a timely fashion. Route calls to appropriate staff members. Screen calls for doctors and other staff members.
• Address client concerns and grievances and escalate to lead CSR, leadership, or a DVM when necessary.
• Utilize the Practice Management Software (PMS) to invoice and collect payments.
• Process various forms of payment from clients (credit cards, cash, checks)
• Know all hospital policies regarding pricing, fees, payment plans, and discounts.
• Prepare and explain invoices and estimates to clients.
• Maintain the lobby/facility and client-facing areas of the clinic to ensure they are clean, safe, and hospitable.
• Assists veterinary assistants, technicians, and doctors readily and as needed.
• Performs other duties as assigned.
• Understands and carries out oral and written directions.
• Maintains positive, cooperative relationships with other teammates.

Qualifications

• High school or equivalent; additional education a plus
• Minimum one year experience as a Receptionist or in an administrative/customer service role required.
• Experience in the veterinary field preferred.
• Demonstrated competence with computer skills in an office setting.
• Experience with MS Office (Excel, Gmail, Outlook, Teams, Word, etc.) and veterinary practice management software is a plus