MA - Front Desk

About Company:

PCC Medical Holding, LLC (Physician Care Centers) is a dynamic and fast-growing company of primary medical offices throughout the country. Specializing in family medicine and the Medicare population, we have grown to more than 50 clinics, 90 providers, and 500 employees spanning Florida, Georgia, South Carolina and Texas. Our goal is to guide our patients to healthy and enjoyable lives.

Our culture is to be intentionally kind to one another by treating each other with respect and empathy. The most impactful leadership lessons are taught by example. In leading, teaching, and coaching our organization to demonstrate the care, tolerance, and respect we want to see, we lead by example throughout our organization.

About the Role:

The Medical Assistant (MA) - Front Desk plays a critical role in ensuring the smooth operation of the medical office by serving as the first point of contact for patients and visitors. This position is responsible for managing patient check-ins and check-outs, scheduling appointments, and maintaining accurate patient records. The MA at the front desk facilitates effective communication between patients and healthcare providers, ensuring that patient needs are addressed promptly and professionally. Additionally, this role involves handling administrative tasks such as insurance verification, billing inquiries, and managing phone calls to support the clinical team. Ultimately, the MA - Front Desk contributes to a positive patient experience and efficient office workflow, which are essential for delivering high-quality healthcare services.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting, preferably in a front desk or administrative role.
• Basic knowledge of medical terminology and healthcare office procedures.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office).
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential.
• Experience with insurance billing and coding processes.
• Familiarity with HIPAA compliance and patient privacy regulations.
• Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
• Customer service training or experience in a healthcare environment.

Responsibilities:

• Greet and check in patients upon arrival, verifying personal and insurance information accurately.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate staff members.
• Collect co-pays and process payments, maintaining accurate financial records and receipts.
• Maintain patient confidentiality and comply with HIPAA regulations in all interactions and documentation.
• Coordinate with clinical staff to ensure timely patient flow and communicate any delays or changes.
• Prepare and organize patient charts and paperwork for upcoming appointments.
• Assist with insurance verification and pre-authorization processes as needed.
• Manage office supplies and ensure the front desk area is organized and welcoming.

Skills:

The required skills enable the MA - Front Desk to efficiently manage patient interactions, ensuring accurate data entry and appointment scheduling through EHR systems. Strong communication skills are essential for effectively addressing patient questions, coordinating with clinical staff, and handling sensitive information with discretion. Organizational skills help maintain a well-ordered front desk area and ensure that patient records and paperwork are prepared for clinical use. Preferred skills such as bilingualism enhance the ability to serve a diverse patient population, improving accessibility and patient satisfaction. Additionally, knowledge of insurance processes and HIPAA regulations supports compliance and smooth administrative operations within the healthcare setting.

Monday - Friday

8am- 5pm

1/HR Break