IS Network

Role and Responsibilities

This position serves as a key link between business users, Operations Technology (OT), Information Systems (IS), and IT service delivery teams. Under the guidance of local IS management and key stakeholders, the IS Network & Technology Specialist will support, evolve, and promote local IS/IT systems and processes.

Key Accountabilities

• Support wide area and local area networks, on-premise hosting environments, VoIP telephony services, and overall IT infrastructure across multiple US sites.

• Manage design, installation, maintenance, and delivery of IT-related hardware and software, as well as presentation and conference room systems.

• Oversee wired and wireless networking, servers, UPS, desktops, laptops, industrial computers, printers, RF scanners, mobile devices, video conferencing systems, PA systems, security systems, and digital signage.

• Build and maintain productive relationships with business users, IS teams, IT vendors, infrastructure delivery teams, Information Security, Physical Security, and Facilities to ensure reliable support.

Qualifications

• 5+ years of experience in IS/IT support, preferably in a multinational or multi-vendor environment.

• Bachelors degree in Computer Science, Network Infrastructure, IT Management, or related field.

• Strong knowledge of wired and wireless networks, printer architectures, application landscapes, and WAN/LAN topologies.

• Hands-on experience with servers, VMware ESXi, Windows OS, SQL database management, and storage systems.

• Working knowledge of Cisco Unity and Unified VoIP administration platforms.

• Experience configuring and supporting end-user and mobile devices; Lenovo PC and iOS experience preferred.

• Familiarity with ITIL/ITSM practices and ServiceNow.

• Strong troubleshooting, communication, and customer service skills.

• Must have valid work authorization in the US.