Workplace Solutions

4 days ago

Columbus, Ohio, United States JPMorgan Chase & Co. Full time
Description

If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you. 

As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service. 

Job Responsibilities 

  • Provide excellent customer service via email and phone at 1st and 2nd level response
  • Escalate unresolved issues to 2nd and 3rd line support teams
  • Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
  • Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
  • Maintaining contact with customers throughout the ticket life cycle
  • Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

Required Qualifications, Capabilities and Skills:

  • Excellent Customer Service skills in telephone and email etiquette.
  • Strong problem solving skills
  • Client focus, interpersonal skills and ability to network.
  • Proactivity and Continuous Improvement mindset.
  • Maintains highest level of technical skill in field of expertise. 
  • This position requires a high degree of discretion and judgement. 
  • Passion for learning new things every day and a continuous improvement mindset.

Preferred Qualifications, Capabilities and Skills:

  • University degree in Economics, Finance or equivalent work experience desired.
  • Experience in Customer Service role, preferably in the Financial Services or Software industry.
  • Experience with Contact Center solutions.

J.P. Morgan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities globally. Within WM Solutions, diversity is not only a fundamental necessity, but a business imperative and we are committed to building an equitable workforce that represents the communities we serve. We understand the importance of inclusion, work-life balance, and our robust benefits (including comprehensive parental leave offerings, inclusive family building programs, and discounted childcare) reflect the wide-ranging needs of our increasingly diverse workforce. WM Solutions also fosters a culture of active engagement in our Business Resource Groups (BRGs), which serve as supportive networks for employees to share, develop and create community together.


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