General Manager

WHAT IS PARKS & REC?
Opened in February 2025, Parks & Rec represents MadTree's boldest venture yet—a stunning 15,000 sq. ft. space that transforms a historic airplane hangar into an innovative gathering place in the heart of Summit Park. This location seamlessly integrates with Blue Ash's green space, creating an environment where community and sustainability naturally intersect. Featuring sprawling indoor-outdoor spaces, a massive living wall, and games and activities for all ages, we're crafting more than a destination for award-winning beers and delicious food—we're creating a warm and welcoming space where purpose meets pleasure, and every visit contributes to planting a better community.

POSITION: General Manager – Parks & Rec
LOCATION: Blue Ash, OH
REPORTS TO: Hospitality Operations Director
COMPENSATION RANGE: $69, $97,715.18
VARIABLE COMPENSATION: Up to $15,000 annually

POSITION SUMMARY: 

The Parks & Rec General Manager owns full P&L responsibility for MadTree's location within Summit Park, managing a high-volume operation and leading a team of 100+ employees across FOH, BOH, and Private Events. You'll drive financial performance while creating exceptional guest experiences that embody our purpose of connecting people to nature and each other. 

As both strategic leader and hands-on operator, this role requires translating company-wide initiatives into location-specific execution while building talent pipelines and fostering the collaborative culture that makes MadTree special.  You'll leverage data-driven insights to optimize operations, manage vendor relationships, and ensure regulatory compliance. 

Whether analyzing P&L reports or working the floor, you'll consistently model our Connect, Grow, and Give a F*ck behaviors as the visible face of MadTree within Summit Park.  Leading your team through the dynamic integration of regular restaurant operations, private events, and seasonal programming, while helping team members understand how their daily contributions support MadTree's vision of building a sustainable, purpose-driven company our kids will be proud of, while fulfilling our purpose to connect people to nature and to each other.

KEY COMPETENCIES:

Qualified candidates will demonstrate strong proficiency in the following areas:

• Data-Driven Leadership: Leveraging operational metrics, financial data, and performance analytics to inform strategic decisions and drive continuous improvement
• P&L Management: Managing full profit and loss responsibility including revenue generation, comprehensive cost control, and financial performance optimization
• Operational Excellence: Coordinating cross-functional operations, managing daily workflows, providing clear direction, and ensuring seamless execution across all departments (FOH, BOH, and Private Events)
• Develops Talent: Developing people to meet both their career goals and the organization's goals, with particular focus on identifying and cultivating future management talent
• Strategic Execution: Implementing company-wide initiatives while adapting them to location-specific needs and maintaining alignment with broader business objectives
• Drives Engagement: Creating a culture where people are motivated to do their best through recognition, development opportunities, and clear communication of how individual contributions connect to organizational success; actively collaborating with People Strategy to measure team satisfaction and retention while implementing targeted strategies to address disengagement
• Ensures Accountability: Holding self and others accountable to meet commitments
• Servant Leadership: Leading with a people-centric approach that inspires and motivates teams while driving cohesion and collaboration across all operational areas (FOH, BOH, and Private Events)
• Manages Conflict: Handling conflict situations effectively by staying curious, maintaining objectivity, and ensuring resolution approaches align with company policy and legal requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Leadership & Brand Management

• Serve as the primary brand ambassador and cultural leader, consistently modeling MadTree's vision, purpose, and Connect, Grow, Give a F*ck behaviors in all internal and external interactions while ensuring all team members understand and embody brand standards.

Financial Performance & Operations Management

• Achieve guest count, revenue, and profitability targets through effective P&L management including budget development, forecasting, expense controls, and financial reporting that aligns with organizational goals.
• Implement innovative outreach strategies and engaging programming activities to increase visibility, drive guest count, and support revenue growth.

Guest Experience & Service Excellence

• Drive guest satisfaction metrics by monitoring service standards, ensuring seamless guest experiences through effective leadership, and implementing improvements based on feedback and industry best practices.
• Work as floor manager during shifts to oversee service sequence execution, visit tables and interact with guests, monitor door procedures, and maintain effective guest flow control while delivering hospitality excellence.

Team Development & Talent Management

• Create an engaging environment where employees work cohesively to provide warm, welcoming guest experiences with strong focus on coaching and developing managers, supervisors, and frontline staff.
• Participate in interviews, onboarding, and orientation while actively building talent pipeline through identification of high-potential individuals, succession planning for critical roles, and developing bench strength.
• Conduct performance reviews, coaching, and progressive discipline as needed.

Cross-Functional Operations & Communication

• Oversee FOH and BOH management to ensure cohesive, seamless guest experiences while resolving operational issues and improving efficiency.
• Lead collaboration between Parks operational staff directing cross-functional coordination for menu development, cost analysis, staffing, timeline management, and on-site supervision.
• Proactively communicate with the leadership team, translating company-wide goals into actionable location-specific execution plans 
• Collaborate on and oversee execution of seasonal menu changes and event calendar to ensure operations teams maintain quality and flow.

Technology & Facility Management

• Oversee POS systems, scheduling platforms, and operational technology to ensure efficient workflows, accurate reporting, and seamless guest transactions.
• Organize and oversee repairs and maintenance of the facility in a timely manner

Marketing & Community Engagement

• Execute local marketing initiatives to drive brand awareness and guest engagement within Summit Park and surrounding community.
• Foster positive relationships within Summit Park management to facilitate smooth operations and enhance guest experience.
• Lead continuous improvement efforts by sharing ideas and observations from guests, staff, and personal assessment to help inform future marketing initiatives.

Compliance & Risk Management

• Ensure comprehensive compliance with alcohol service laws, food safety standards, labor regulations, health department requirements, MadTree policies, wage and hour laws, tip reporting, safety protocols, and emergency procedures with proper documentation and reporting.
• Resolve employee and guest conflicts through service recovery and implement changes as directed by leadership.

Community Impact & Values

• Model MadTree's commitment to community impact by actively connecting daily operations to the company's purpose of connecting people to nature and each other, helping FOH and BOH teams understand how their work contributes to building a better community.
• Lead by example in MadTree Impact initiatives through enthusiastic participation in minimum 16 hours of annual paid volunteer work while facilitating team engagement and creating opportunities for all departments to contribute to local sustainability and community building efforts.

QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older.

• 5+ years of professional hospitality management experience required
• Experience opening new locations, leading cross-functional teams of 75+ people, and managing sale volumes of $7M+ annually strongly preferred.
• ServSafe PIC/Manager certified.
• Proficiency with restaurant management platforms including R365, Toast, Google Suite, etc required.

IMPORTANT SKILLS AND ABILITIES:

• Ability to work nights and weekends as needed; typically, 50-55 hours per week.
• Positive attitude and strong desire to be helpful with a friendly, service-orientated mindset to be in the service of guests and staff at all times.
• Effective and frequent communication with management and support staff, regardless of department, location, or shift.
• Strong skills in time management and organization with the ability to prioritize tasks and work under pressure.
• Comfort with working independently, multitasking, and maintaining efficiency and productivity.
• Advanced knowledge of financial and general math concepts and proficiency with Excel/Google Sheets.
• Proficiency with restaurant management platforms including R365, Toast, Google Suite, and ETC required.

PHYSICAL REQUIREMENTS:

• Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl, climb, talk, hear, and smell.
• Ability to occasionally lift and/or move up to 50 pounds and frequently reach with hands and arms to handle objects, tools, or controls.
• Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The work environment is usually that of a bar, restaurant, and brewery.
• The employee occasionally works with hazardous materials.
• The employee occasionally works on wet floors and with wet equipment.