Store Director

The Store Director is a critical player on our growing team, leading the store team for their assigned store(s). This is a full time position during retail hours, Saturdays & Sundays included. The responsibility of this position facilitates a cohesive, welcoming, H&C store experience to the consumer while maintaining inventory levels and profitability at store level. This position will develop and mentor their team, grow store revenue and develop new programs for their assigned store(s) as well as partner with the other Store Director to propose initiatives, promotions and new policy & procedures for all retail

locations. This position works closely with both the Merchandising team and Visual team, as well as with other Store Directors.

Customer Service, Driving Sales & Store Presence:

Provide top notch customer service and increase sales with direct customer interaction.

Responsible for meeting daily/monthly revenue goals

Meet or exceed sales targets and KPIs

Create and keep monthly sales trackers up-to-date

Maintain a presence on the sales floor, through active selling techniques & customer engagement

Drive revenue through coaching staff on best sales practices

Create meaningful, impactful customer relationships through excellent customer service

Be present at the store during high volume days, peak sales, and events to support sales goals. This includes weekends and holidays.

Team Management, Staffing, Leadership & Development:

Manage all retail store personnel in assigned retail store(s)

Create and maintain employee schedule for the store(s).

Recruit, interview and hire new sales associates as necessary

Train new team members on all store operations and expectations

Use continuous coaching to ensure knowledge is retained and sales team is always well-educated

Bring staff to the next level, fostering growth and development.

Communicate daily, weekly and monthly goals to store staff and hold staff accountable for goals

Ensure policy and procedure is being adhered to by all staff members

Store Operations & Inventory Management:

Opening/Closing the store

Loss Prevention

Manage all IT and Security needs for your assigned store(s)

Maintain the store(s) budget.

Execute directives from HQ teams, including sale pricing and transfers in a timely manner.

Visual Merchandising & Product:

Maintain the back stockroom and all back stock

Receive purchase orders and transfers in the system

Partner with Merchandising team for all other transfers and product needs

Place weekly orders for all Hester & Cook product and any other assigned categories.

Maintain Hester and Cook inventory levels in the stockroom by utilizing sales level and min/max reports.

Communicate with the Merchandising team regarding product needs, stock levels, etc.

Communicate with Visual Team on a regular basis regarding product placement, sales

performance, signage, fixture needs and more.

Assist Visual Team in store resets, seasonal sets, window displays, new product launches, table settings, floor-sets, etc.

Maintain visual merchandising standards for all key areas of the store.

Facilitate cohesive merchandising strategies as directed by leadership

Train store staff on visual standards, best practices and product placement

Maintain merchandise guides and Visual guidebook for store staff to reference

Events & Marketing:

Plan & schedule seasonal events at assigned store(s)

Assist, attend, and represent Hester & Cook sponsored events at said events at assigned store(s)

Coordinate and execute events to brand standards.

Help create supporting activities that coordinate with the store events

Create lasting relationships in the community

Physical Requirements & Other Duties:

Stand and walk for long periods of time

Lift boxes and items up to 50lbs

Adhere to all policies in Employee Handbook

Some travel required

Other duties as assigned

Store shifts 5 days/week