Case Management Assistant

The Hennepin County Attorney's Office is seeking to fill a Case Management Assistant (CMA) position to support Hennepin County residents and work in a vibrant and diverse environment. As a CMA, you will help witnesses to crimes find access to resources and partner with and refer clients to external services when necessary.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.

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Location and hours:

This position ishybrid and will be performed both on-site at Hennepin County Government Center located at 300 South 6th Street, Minneapolis, MN 55487 and remote as job duties require. Work hours will be Monday through Friday, with typical hours of 8 a.m. to 4:30 p.m. and the need for occasional flexibility between the hours of 7:30 a.m. to 7:30 p.m. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.

About this position type:

This is full-time, benefit earning position.

This position is internally classified as Case Management Assistant.

Click here to view the job classification specification.

In this position, you will:

• Provide witness assistance and case management of witnesses to crimes perpetrated by juvenile and adult offenders.
• Contact witnesses to provide information relating to their cases, including court dates, preparation for court appearances and testimony, and instructions as to the procedural steps of the court process.
• Coordinate services with police and other criminal justice professionals to facilitate an effective court process.
• Collect information on witnesses; maintain case files related to witness information; consult with attorneys regarding witness issues/concerns and availability. Document witness contacts, stand-by/appearance status, availability, and case outcomes.
• Provide direct services to victims of non-domestic misdemeanor assault cases that include information, support, court escort, and disposition notification. Assist victims of low-level misdemeanor cases by providing their court notifications, information, resources, and referrals.

Need to have:

• One of the following:
• Two years or more of responsible, paid social service experience providing direct client service.
• A two-year human services certificate.
• Two years or more of college coursework in the behavioral sciences field.

Nice to have:

• Experience:

• Performing legal case management.

• Handling highly confidential information.
• Working one-on-one with clients in a public law office.
• Interpersonal and organizational skills, accuracy, and attention to detail.
• Advanced skill using Microsoft Office (Access, Excel, Outlook, PowerPoint, and Word).

• Ability to:

• Work under pressure during periods of high-volume activity.

• Display cultural competence when working with victims from all cultural backgrounds and socioeconomic statuses.
• Establish and maintain rapport with staff, community resource providers, and other criminal justice professionals so that teamwork and collaboration are preserved.
• Knowledge of the criminal justice system.

Candidates with fluency in another language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.

About the department:

The Hennepin County Attorney's Office is a fierce advocate for justice and equity, pursuing holistic community safety and providing quality legal services through evidence-informed practices and collaborative problem solving.

We prosecute crimes with fairness and integrity. We advocate for victims of crime by seeking meaningful accountability and supporting healing. We use preventive and restorative approaches to address the complex root causes of crime and violence. We engage with partners to pursue system accountability. And we provide proactive and innovative legal services in the areas of mental health, child support, child protection, and civil legal representation for Hennepin County to advance the County's efforts to reduce disparities and enhance the quality of life of our community.

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.

Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

Watch this video for application best practices and tips.

Invitations to interview will be based upon an assessment of education and experience.

Final candidates will be required to complete a background check.

If you have any questions, please contact:

Talent Acquisition division

Hennepin County Human Resources department

Submit a request at or