QA Lead

5 days ago

Fort Wayne, Indiana, United States CPI Card Group Full time

Overview:

JOIN OUR TEAM HERE ARE JUST A FEW OF THE REASONS WHY YOU WILL LOVE IT HERE

Generous Time Off - Generous time off policies - over 3 weeks off your first year

Company Paid Premiums for Short and Long Term Disability

100% Company paid coverage for Life Insurance, Health Advocacy and Employee Assistance Program

Health Care Coverage - Coverage for medical, dental and vision starts the 1st of the month after 30 days with a Generous Company contribution to Health Savings Account for enrollees in HSA qualified medical plan

Annual Merit Plus Other Pay Incentives

Tuition Reimbursement

Climate Controlled Facility

The Quality Lead supports the Quality Leader by overseeing daily quality operations in card manufacturing. This role provides direction to Quality Technicians, ensures compliance with customer and internal specifications, and promotes consistent application of quality processes throughout production. The Quality Lead acts as a liaison between Quality, Production, and Engineering to prevent quality issues, reduce scrap, and support continuous improvement.

Responsibilities:

  • Lead and coordinate daily activities of the Quality team across assigned shifts or departments.
  • Assist with Quality Technician scheduling to ensure adequate quality coverage and resources for production needs.
  • Coordinate quality checks at press, lamination, collation, and chip/finishing processes to identify and contain defects early.
  • Serve as the first point of contact for quality-related issues on the production floor.
  • Support containment, root cause analysis, and corrective/preventive actions (CAPA) for internal and external nonconformances.
  • Ensure AQL inspections and visual standards are consistently applied.
  • Partner with Operations and Engineering teams to resolve quality issues and drive continuous improvement.
  • Conduct in-process and final inspections as needed to ensure compliance with specifications.
  • Review and maintain quality documentation, including inspection records, defect logs, and reports.
  • Train, coach, and mentor Quality Technicians to improve technical skills, consistency, and understanding of quality expectations.
  • Support customer investigations by preparing documentation, data, and evaluating samples.
  • Monitor production quality performance trends and escalate recurring or severe issues.
  • Promote a culture of quality ownership and continuous improvement throughout the facility.
  • Assure proper completion of rerun and rework activities.

Requirements:

  • High school diploma or equivalent required
  • Minimum 3–5 years of experience in quality assurance or manufacturing.
  • Prior leadership or lead-level experience preferred.
  • Strong understanding of inspection methods, measurement tools, and quality systems.
  • Knowledge of ISO standards and statistical process control (SPC) preferred.
  • Excellent communication, organization, and problem-solving skills.
  • Ability to train, motivate, and lead others in a team environment.

Qualifications:

  • Leadership and accountability
  • Attention to detail
  • Root cause analysis and problem-solving
  • Communication and teamwork
  • Continuous improvement mindset
  • Ability to make decisions regarding compliance of processes and products to specified requirements.

Physical Demands:

  • Work is primarily conducted standing or walking in a manufacturing environment and sitting in an office environment and often requires bending and stooping to observe product and/or manufacturing equipment.
  • Manufacturing environment is noisy and may require ear protection.
  • Work involves good eyesight, hand/eye coordination and excellent color vision to be able to ensure quality product.
  • Work involves dealing with fine detail and constant human interaction, which can be tiring both mentally and physically.
  • Work is conducted in shifts and may require long hours, including weekends and overtime, to meet deadlines.

Company Overview:

CPI Card Group is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at

Benefits:

Competitive pay rates and an inclusive, empowering and rewarding culture.

Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.

CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.

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