Hotel Call Center Royal Service Agent

2 days ago

Austin, Texas, United States TCS Partners Full time

Royal Service Agent

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

Benefits:

  • Paid time off
  • Medical, Dental and Vision Insurance, 401K
  • Complimentary shift meal
  • Employee benefit card offering discounted rates at Accor worldwide
  • Learning programs through our Academies and Educational Assistance for further development
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Assist with all external and internal calls either by redirecting calls or assisting the caller
  • Assist and distribute all SMS messages, emails, and voice messages for internal and external guests
  • Take ownership of guests' requests/concerns and ensuring follow up according to the hotel's standards
  • Take initiative to add a personalized experience
  • Proudly promote the hotel facilities, promotions, and special events
  • Maintain and monitor the "Royal Service" and other software systems
  • Be central communication for all of the hotel's emergency procedures
  • Other duties as assigned

Your experience and skills include:

  • Service focused personality is essential; experience is an asset
  • Prior experience working with Opera or a related system
  • Fluency in English; additional languages are a plus
  • Your team and working environment:

Austin's hottest luxury property, Fairmont Austin, offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

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