Office Operations Manager

Job Description
Inova Cardiac Diagnostics is looking for a dedicated
Manager Office Operations
to join our team. This role will be Full-time, Day Shift, Monday-Friday, 8:00 a.m. – 4:30 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave

Manager Office Operations Job Responsibilities
The Manager of Office Operations manages all aspects of Human Resources (HR) within the assigned department in conjunction with the Senior HR Consultant and HR Director. Maintains effective and responsive relationships with internal/external customers and senior leadership. Ensures the provision of consistent, available and qualified staff to meet the needs of clinical/billing staff and others, to achieve departmental service objectives and financial targets. Manages operational finances such as budgeting, control of salary/non-salary and capital investment expenses and oversees all business back office processes such as inter-connectivity with clinical operations and billing operations, while developing strategies and best practices for operational effectiveness and process efficiencies.

• Oversees assigned department or functional area to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks.
• Participates with management, medical staff and clinical leaders in the organization's decision making committees and processes.
• Develops, supports and participates in programs that enhance the integration of services across Inova Health System; Manages existing business processes and practices for the department and other interdependent operating units.
• Oversees/directs business office team members in formal performance improvement programs, "Service Excellence" and compliance with The Joint Commission, Medicare, Medicaid and state regulatory bodies.
• Utilizes statistical and other pertinent data to determine/justify the need for human, material and environmental resources to deliver high quality business support services.
• Confers with Risk Management, Medical Records Coding, Patient Registration and Performance Improvement to assist in the validation of information and reporting.
• Coordinates inter-functional sharing of resources with clinical and billing operations to ensure optimal expense management and minimize redundancy.
• Works with stakeholders (e.g. management, staff, organization leaders, vendors and community) to assess performance of business support services.
• Creates action plans, profitability strategies and revenue management initiatives for key areas of focus – resulting in optimal revenue streams.
• Position requires some travel within Northern VA
• May perform additional duties as assigned.

Minimum Qualifications

• Education: Bachelor's degree in related field (or relevant experience in lieu of degree equivalent to 8 years)
• Experience: 5 years of professional work experience in a relevant work environment & 2 years in a management or leadership role

Preferred Qualifications

• Cardiology experience
• Office management experience (multi-sites a plus)

About Us
We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.