Front Office Supervisor

2 weeks ago

Poughkeepsie, New York, United States Empire Hotel Development, Inc Full time

Overview

We are seeking a dynamic and experienced Front Office Supervisor to oversee the daily operations of our hotel's front desk. The ideal candidate will possess strong leadership skills, exceptional customer service abilities, and a comprehensive understanding of hospitality management. This role is crucial in ensuring guest satisfaction, facilitating smooth check-in/check-out processes, and maintaining efficient front desk operations. Bilingual or multilingual skills are highly desirable to effectively communicate with diverse guests. The Front Office Supervisor will play a key role in maintaining a welcoming environment and upholding the high standards of our hotel.

Duties

  • Supervise and coordinate front desk activities, including guest check-in and check-out procedures
  • Manage guest inquiries, complaints, and requests with professionalism and courtesy
  • Oversee reservations, cancellations, and room assignments to optimize occupancy rates
  • Train and mentor front desk staff on hotel policies, customer service standards, biling, and phone etiquette
  • Handle and review night audit procedures to ensure accurate financial records and reporting
  • Maintain phone systems, ensuring prompt and courteous communication at all times
  • Assist with guest relations efforts to enhance overall guest experience
  • Monitor front desk operations for efficiency and adherence to hotel standards and handbook
  • Collaborate with housekeeping, maintenance, and other departments to ensure seamless operation

Skills

  • Proven experience in hospitality, management or hotel management roles, atleast 2+ years of hospitality experience
  • Strong customer service skills with a focus on guest satisfaction
  • Excellent communication skills, including phone etiquette and multi-line phone system operation
  • Ability to lead and motivate a team in a fast-paced environment
  • Bilingual or multilingual abilities are preferred for effective guest communication
  • Knowledge of hotel operations, including night audit procedures and guest services
  • Exceptional organizational skills with attention to detail in managing reservations and guest requests
  • Ability to handle stressful situations professionally while maintaining a positive attitude

This position offers an exciting opportunity for individuals passionate about hospitality management and dedicated to providing outstanding guest experiences.

Pay: $ $25.00 per hour

Expected hours: 40.0 per week

Benefits:

  • Employee discount
  • Paid time off

Education:

  • Bachelor's (Preferred)

Experience:

  • Supervising: 2 years (Preferred)

Shift availability:

  • Night Shift (Required)
  • Day Shift (Required)
  • Overnight Shift (Preferred)

Ability to Commute:

  • Poughkeepsie, NY Required)

Work Location: In person

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