Team Lead – Office Moves, IMAC, and Building Relocations

7 hours ago

New York, New York, United States Merge IT Full time

Our enterprise-level client is seeking to add a Team Lead – Office Moves, IMAC, and Building Relocations to the team in New York City. Please see below for full details-

Job Notes:

-- 6-month contract / extensions possible and perm conversion are possible, but not guaranteed

-- Onsite 5 days per week in New York City -- Vesey Street, 10281

-- Drug & Background required.

-- Schedule: 1pm-Midnight, M-F + weekends for scheduled off-hours moves.

Pay Rate =
$45 w2 per hour plus benefits

Responsibilities:

Team Manager Onsite
:

-- Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports.

-- Monitor overall performance of services and following up if service delivery is not meeting expectations.

-- Deliver service successfully – achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction.

-- Hire, train, lead, motivate, develop and manage the performance of direct reports.

-- Develop continual service improvement plans to ensure that service adequately support business needs now in the future.

Documentation/internal forecasting activities:

-- Hold regular campus review meetings with Campus Managers to discuss metrics, projects.

-- Responsible for the workflow and resources of the team to meet contractual obligations.

-- Liaise with IT partners/other functions to ensure that the team have the right tools / skills and processes to complete their duties.

-- Act as a point of contact for the team in connection with any work-related concerns issues.

-- Manage sickness/absence, holidays and training levels in accordance with processes and procedures.

-- Develop and agree personal development plans for all direct reports.

-- Hold regular 1:1s with team members and lead/document weekly team meetings.

-- Complete the yearly performance reviews for direct reports.

-- Maintain and improve customer satisfaction levels.

Requirements:

years of progressive experience towards IT leadership centered around IMAC, office moves, and building relocations.

-- Experience managing and leading 10-20 direct reports preferred.

-- Prior projects serving major office buildings in NYC strongly preferred.

-- A 'night owl' comfortable working nights and weekends regularly.

-- Prior light project management experience a plus.

-- Internal reporting, documentation, and forecasting experience preferred.

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