Technical Program Manager

Job Description
About Ford Motor Company & Enterprise Technology
:
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

About Ford Credit & Billing Platform: The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

The Enterprise Billing Platform creates a unified billing experience by compiling data from multiple sources and generating reoccurring, consistent invoice templates for customers and downstream systems that includes itemized details of payments due and received as well as product/service information as applicable. The Billing Platform will support both Ford and Ford Credit globally including Ford Pro, Ford Blue, and Ford Model e initiatives.

The Opportunity: As a Technical Program Manager for the Enterprise Billing Platform, you will be a key driver in orchestrating the delivery of billing related initiatives. You will work closely with Product Managers, Engineering Managers, and development teams to translate strategic roadmaps into tangible product features, ensuring efficient execution and alignment across all stakeholders. This role demands a blend of strategic thinking, agile leadership, and a deep understanding of both business and technical requirements to deliver high-quality, customer-centric billing experiences.

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here:

This position is a range of salary grades
6-8
.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

Responsibilities

• Roadmap & Planning:

• Work closely with Product Managers and Engineering Managers to establish and contribute to the product roadmap for the FordPay platform.

• Initiate or translate the product roadmap into manageable product features in the backlog through release and iteration planning sessions.
• Lead the product demos to broader groups and stakeholders on a recurring basis at the end of each iteration.

• Work on establishing and presenting the Release Plan based on the roadmap and planned features.

• Agile Leadership & Facilitation:

• Lead all agile ceremonies and product discussions, providing thought leadership on development structure, technology, and tools.

• Coordinate and facilitate the team's flow load, working within and across teams to align work and capacity.
• Facilitate conversations to achieve user story completion, while ensuring customer acceptance criteria is actionable.

• Employ and champion Agile software processes, culture, best practices, and techniques.

• Cross-functional Collaboration & Dependency Management:

• Work hands-on with the product team to prioritize, plan, and deliver the product.

• Work with cross-product teams to identify and orchestrate dependency resolution.
• Actively manage features and dependencies in and across product releases.

• Closely work with product managers/leads of the upstream and downstream systems to align on any new feature/enhancement/system improvements and prioritization.

• Technical & Product Oversight:

• Facilitate teams' review of proposed product or service technical design against relevant policies, standards, and principles, staying aware of industry standards and their impact.

• Understand business, technical, and security priorities and technical feasibility to build the product backlog and manage risks.
• Focus on delivering product value through careful and deliberate prioritization.
• Ensure the backlog is populated with enough prioritized user stories that are ready to be estimated for the next two iterations.

• Work with business, stakeholders, and software engineers to define key metrics and enhance existing dashboards for effective monitoring and proactive identification of any production issues.

• Communication & Stakeholder Engagement:

• Communicate openly and frequently with the team by being responsive to address any issues/dependencies.

• Help Business Partners understand our iterative development approach and focus on delivering a Minimum Viable Product through careful and deliberate prioritization.

Qualifications
Required Qualifications:

• Bachelor's degree or equivalent experience in a relevant field (e.g., Computer Science, Information Technology, Engineering). or equivalent combination of relevant education and experience.
• 5+ years with progressive responsibilities in IT and Agile Processes.
• Strong demonstrated competencies in leading all agile ceremonies (Daily Stand-Ups, Iteration Planning, Release Planning, Backlog Grooming, Team Retros, etc.).
• Strong communication, collaborative, and influencing skills.
• Proven ability to work closely with software engineers, product managers, product owners, and other stakeholders.
• Strong personal presence to be able to represent technical concerns in Product Line prioritization.
• Demonstrated ability to drive development with a customer-centric approach while engaging in the technical design.
• Experience defining product vision, strategy, product roadmaps, and creating and managing backlogs.
• Ability to work collaboratively and navigate complex decision-making in a rapidly changing environment.

Preferred Qualifications:

• Master's degree in a relevant field.
• Must be able to think and act strategically, without constraints, but be able to operationalize.
• Experience with Lean methodology, eXtreme Programming, and Domain Driven Design.
• Demonstrated understanding and ability to drive full stack development.
• Experience collaborating with engineers, designers, and product owners by effectively utilizing online tools such as Slack, WebEx Teams, and other communication channels.
• Experience in the financial technology (FinTech) or payments industry.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply