Senior Product Analyst

Classification:
Contract-to-Hire

Contract Length:
6 months

Location:
Nashville, TN

Not open to C2C

CereCore is seeking a motivated and skilled
Product Analyst
to join our team onsite in Nashville. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring that solutions align with business objectives and deliver measurable value.

Summary:

The Process Owner will work closely with internal and external stakeholders to design, implement and manage Salesforce application workflows. Operational responsibilities include, end-to-end ownership of one or more processes within the Salesforce application(s), creating requirements for implementation of processes, and serving as a subject matter expert within the ideation phase to determine the execution path.

Responsibilities:

• End-to-end ownership of assigned Processes (Design, Implement, and Execute)
• Owns, creates, and maintains assigned process documentation, end-user training for assigned processes
• Consults with Departments and Divisions on specific needs to offer proposed solutions, and implements appropriately
• Provides expertise in process design, including elicitation and prioritization of business requirements
• Holds Enterprise accountable for following defined processes to ensure effectiveness and compliance, and escalates when variances are identified
• Identifies and monitors process KPI's and reports to leadership in agreed-upon cadence
• Identifies Process Improvement Opportunities and develops plan(s) to implement; continuously strives to increase process maturity, efficiencies, and effectiveness.
• Follows all ITIL processes in relation to personal/team ticket management
• Investigates problems and risks to define propose solutions and/or mitigations
• Implements a Governing Board to review and approve enhancement requests
• Assists in prioritization and scope of work requests for either the Salesforce Development team or vendor engagement
• Completes all assigned deliverables and contributes to success of projects and annual tool upgrades
• Communicates with end users and other stakeholders through multiple channels
• Implements and Facilitates User Review Groups
• Builds and enhances relationships across the enterprise
• Creates an environment that encourages information sharing, team-based resolutions, cross-training, and focus on quick and effective problem resolution.
• Investigates and troubleshoots application issues, performs root cause analysis and works with the team to recommend and implement solutions.
• Independently handles end-user requests and incidents, follows up to determine the resolution and communicates efficiently.
• Serves as process expert and liaison on audit-related inquiries.
• Focused collaboration with the SMO ServiceNow team including Developers and other Product Analysts, to ensure adherence to tool best practices and standards
• Serves as process expert and SMO liaison on audit-related inquiries.

Position Requirements:

• Bachelor's degree in Business, Information Systems, or related field
• 7+ years of experience with at least 3 years in CRM projects
• Demonstrated knowledge of use case analysis and workflow design
• Excellent communication and inter-personal skills, including the ability to collaborate with personnel at all levels of the enterprise in a cooperative and effective manner, in a variety of media and formats
• Excellent conflict management and negotiation skills to consistently achieve "win-win" results
• Passion and concern with improving the organization
• Proven organizational skills
• High energy, ambitious self-starter with an aptitude for learning and customer focus
• Ability to work independently, work in a fast-paced environment, and manage workload prioritization to deliver high quality work products on time with minimal direction
• Working knowledge of vendor management principles and procedures.
• Healthcare Inspired