Business Analyst

Location: Cleveland, OH (Hybrid)

Company Overview 

Panacea Financial Holdings ("Panacea") is a rapidly growing fintech and banking platform purpose-built to serve the unique financial needs of physicians, dentists, and veterinarians. Panacea is building the next-generation financial ecosystem for healthcare professionals—spanning practice finance, personal banking, patient finance, accounting / tax, advisory and payments. 

Position Summary 

The Business Analyst will support the implementation and ongoing management of Panacea Financials' new core banking system, Finxact. This role is critical in ensuring a successful system conversion and becoming the internal subject matter expert (SME) post-launch. 

You'll collaborate closely with the Lead Business Analyst, engineering, and operations teams to understand how the system is configured, support testing, and help optimize processes as the bank scales. This position is ideal for someone with a banking operations background and strong technical aptitude who wants to grow in the digital banking and fintech space.  This role also provides the opportunity to learn and run one of the latest and most adopted next generation cores in the USA. 

Key Responsibilities 

• Be an active project team member in the effort to convert from the current core system to Finxact, assisting with planning, testing, and implementation.
• Become and maintain subject matter expertise in Finxact (understanding Panacea's specific configuration, data flows, and integrations).
• Monitor vendor releases and upgrades, assess customer and operational impact, and coordinate appropriate testing.
• Participate in issue identification and resolution as operational issues arise within the core platform, partnering with vendors and internal teams to troubleshoot effectively.
• Support system configuration, data validation, and testing activities during implementation and beyond (UAT, regression, and production validation).
• Collaborate with product, engineering, and operations teams to document and enhance workflows, procedures, and training materials related to core banking processes (account opening, deposits, payments, lending).
• Maintain and update core system documentation, configuration logs, and knowledge bases.
• Ensure compliance with applicable banking regulations and internal security standards.
• Prepare reports and summaries on system performance, release schedules, and improvement opportunities for leadership.
• Assist in deseiging and developing new core banking products such as deposits and loans.

Qualifications & Experience 

• Bachelor's degree in Information Systems, Computer Science, or related field.
• 6+ years of experience in banking, fintech, or systems analysis.
• Exposure to core banking systems (Finxact experience strongly preferred).
• Familiarity with banking domains (deposits, lending, account servicing, and payments).
• Basic understanding of API structures, data mapping, and integrations.
• Experience with Jira, Confluence, or similar collaboration tools.

Skills & Competencies 

• Strong analytical and documentation skills.
• Excellent communication with both technical and non-technical stakeholders.
• Comfortable working in fast-paced, evolving environments.
• Highly detail-oriented, organized, and adaptable. 

Note: The pay offered may vary depending on several factors such as location, job-related knowledge, skills, and experience. We offer several perks as part of the compensation package that include unlimited PTO, medical/dental/vision insurance, a competitive 401(k) match, paid parental leave, and more.

Panacea Financial does not offer relocation assistance for this role.