Sales Operations Specialist

1 week ago

Oxford, Connecticut, United States Tradewind Aviation Full time

Description
Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports.? Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.

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About The Candidate / Role
We are seeking a motivated and detail-oriented Sales Operations Specialist to join our team at Tradewind Aviation, a leading private aviation provider operating scheduled and private charter services.

The Sales Operations Specialist will play a critical role in optimizing Tradewind Aviation's sales processes, systems, and performance. This role will support the Director of Sales Operations by analyzing sales metrics, managing enhancements for CRM systems, streamlining processes, and delivering insights that help guide strategic decisions. The ideal candidate has strong analytical skills, business acumen, and a passion for aviation and premium service.

Essential Duties
Sales Performance Analysis:
Produce sales KPIs, pipeline health, lead conversion rates, client segmentation, and region performance. Provide actionable insights and regular reporting to sales leadership.

Process Optimization:
Document current sales processes and recommend improvements to enhance efficiency and scalability across the sales cycle.

Revenue Management & Distribution:
Support the scheduled service business with regular pricing and revenue management reviews, alignment on distribution, and develop an understanding of the interline process while interfacing with vendors as needed.

Network Planning Support:
Assist in the development and optimization of network strategies by providing insights into operational efficiencies, customer demand patterns, and route performance.

Fleet Utilization & Optimization:
Collaborate with operations and sales teams to maximize fleet utilization by identifying opportunities to optimize schedules, reduce downtime, and improve service offerings.

Market & Competitor Research:
Conduct research to benchmark pricing, track competitor offerings, and support strategic positioning of Tradewind's services.

Sales Tools & Enablement:
Support the implementation and training for sales tools. Ensure the team is equipped with the resources and data needed for success.

Collaboration with Cross-Functional Teams:
Work in partnership with marketing, operations, finance, and customer service teams to ensure alignment on sales strategies, route optimization, and overall business objectives.

Ad Hoc Analysis:
Provide ad-hoc analysis for special projects, such as the introduction of new routes, fleet expansion, and strategic business initiatives.

Requirements
Required Education and Experience

  • Bachelor's degree in business, Economics, Data Analytics, Aviation Management, or related field.
  • 2–3 years of experience in Sales Operations, Business Analysis, or Revenue Operations preferred.
  • Strong Microsoft Excel skills
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication skills, both written and verbal.
  • Ability to manage multiple projects and deadlines in a fast-paced environment.
  • Passion for aviation, private air travel, or luxury hospitality a plus.

Physical Requirements

  • Prolonged periods of sitting at a desk, working on a computer
  • Strength to lift 15lbs, and the ability to work in confined spaces.

Benefits

  • Competitive salary
  • Medical, Dental, Vision, FSA/DCA and 401(k) plan.
  • Paid vacation and sick days
  • Paid Parental Leave
  • Fun, dynamic team with opportunities for rapid advancement
  • Travel benefits on various US and International airlines

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