Patient Services Specialist I

1 week ago

Webster, Texas, United States University of Texas Medical Branch Full time $60,000 - $80,000 per year

Minimum Qualifications:

Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

Job Summary/Description:

The Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

Job Duties:

CUSTOMER SERVICE:

  • Provides high level customer service in all interactions with internal and external customers.
  • Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
  • Answers calls accurately and with exceptional customer service at all times and ensure the caller's needs are met.
  • Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
  • Acts as patient advocate and liaisons with various departments to meet mutual goals.
  • Addresses concerns patients, provide service recovery, and escalates issues as needed.

SCHEDULING:

  • Schedules appointments and completes reminder calls to patients for scheduled appointments.
  • Coordinates financial counseling for day surgery.
  • Educates patient/responsible parties regarding the billing process and any additional financial responsibilities including third party benefits information.
  • Provides out of pocket cost estimates to patients and counsels patients about unpaid bills.
  • Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.

ARRIVAL:

  • Patients arrive and prepare paperwork/chart for visit.
  • Appropriate receipts for all monies collected, tokens distributed, and deferments authorized.

REGISTRATION:

  • Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.
  • Obtains and documents information required for third party reimbursement.
  • Ensures compliance with Medicare and third-party coverage.
  • Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.

Salary Range:

Actual salary commensurate with experience or range if discussed and approved by the hiring authority.

Work Schedule:

On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

  • Centralized QA, Patient Services Specialist II

    1 week ago

    Webster, Texas, United States University of Texas Medical Branch Full time $60,000 - $90,000 per year

    EDUCATION & EXPERIENCEMinimum Qualifications:Associate degree and one year of clerical or customer service experience. An equivalent combination of education and experience relevant to the role may be considered for this positionCentralized QA Patient Services Specialist II — ResponsibilitiesConduct call, documentation, and workflow quality evaluations...

  • Patient Service Coordinator- Sleep Center

    1 day ago

    Webster, Texas, United States CLS Health Full time

    :About CLS HealthCLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for HoustoniansWe are Looking for:The Patient...

  • Front Desk Sales Specialist

    1 week ago

    Webster, Texas, United States Hand & Stone Massage and Facial Spa Full time

    Benefits: Bonus based on performanceCompetitive salaryDental insuranceEmployee discountsFlexible scheduleHealth insuranceVision insuranceAre you a natural relationship-builder who loves helping others feel their best?At Hand & Stone Massage and Facial Spa in Webster, Texas, we're looking for a Front Desk Sales Specialist who combines warm hospitality with a...

  • Diagnostic Ultrasound Tech I

    7 days ago

    Webster, Texas, United States University of Texas Medical Branch Full time $70,000 - $85,000 per year

    EDUCATION & EXPERIENCEMinimum Qualifications:Graduate of a CAAHEP accredited ultrasound program0+ years of experiencePreferred Qualifications:Associates of Applied ScienceLICENSES, REGISTRATIONS OR CERTIFICATIONSAmerican Heart Association (BLS)Any one of the following credentials:American Registry for Radiology Technologist (ARRT-VS)American Registry for...

  • Compliance Specialist

    6 days ago

    Webster, Texas, United States Bay Area Turning Point Full time $100,000 per year

    Job Title: Compliance Specialist (CoC &ESG HUD Grants)FLSA Status: Non-Exempt   Department: Administration Reports to: Grants and Compliance Director  Effective Date: 09/03/2025 Pay Rate: $40,000 per year $19.23 per hourPosition OverviewHours:  40 hours per week. The Compliance Specialist ensures that all HUD-funded programs (Continuum of Care [CoC]...

  • Medical Office Specialist

    8 hours ago

    Webster, Texas, United States Clear Lake Surgeons Full time

    IntroductionDo you want to join an organization that invests in you as a(an) Medical Office Specialist? At Clear Lake Surgeons, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsClear Lake Surgeons offers a total rewards package that supports the health,...

  • Director Patient Safety

    1 week ago

    Webster, Texas, United States HCA Houston Healthcare Full time $120,000 - $180,000 per year

    This position is incentive eligible. IntroductionAre you ready to manage in a new era as a Director Patient Safety where building a healthier tomorrow is more than a job? Our HCA Houston Healthcare Clear Lake team is committed to partnership, innovation, legacy and improving more lives in more ways. Share your resume today.BenefitsHCA Houston Healthcare...

  • Pharmacy Technician Specialist

    2 days ago

    Webster, Texas, United States University of Texas Medical Branch Full time

    Minimum Qualifications:EDUCATION & EXPERIENCEHigh School or equivalentRegistered as a Pharmacy Technician with the Texas State Board of Pharmacy (TSBP)Three (3) years of technician experience with one (1) year of professional work experience in a related field of specialtyOROne (1) year of pharmacy technician experience and an associate or bachelor's degree...

  • Patient Services Tech II-Lab Services-Kelsey Seybold Clinic: Bay Area Campus

    5 days ago

    Webster, Texas, United States Optum Full time $33,280 - $57,304 per year

    Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer...

  • Ambulatory Service Representative II

    7 days ago

    Webster, Texas, United States Optum Full time $35,000 - $65,000 per year

    Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer...