General Manager

7 days ago


Providence, Rhode Island, United States Softworld, a Kelly Company Full time

Service Center General ManagerProvidence, RI (Onsite)Up to $125,000 annually + 18% bonusFull-Time | Direct HireWe're seeking an experienced and hands-on leader to oversee a large, multi-functional service center (30+ employees) responsible for warehouse operations, loading, Lab Pack, Household Hazardous Waste (HHW), and onsite Technical Services. This position reports directly to the District Service Manager and plays a critical role in driving operational excellence, compliance, and customer satisfaction.The ideal candidate is a strong people leader with experience managing P&L, transportation logistics, and hazardous materials operations within a regulated environment.Key ResponsibilitiesLeadership & Team DevelopmentLead, mentor, and develop service center supervisors and staff to meet performance, safety, and compliance goals.Participate in hiring, training, and performance management activities to build a high-performing team.Conduct regular meetings and maintain open communication across departments.Operations & P&L ManagementOversee all service center operations including warehouse, outbound logistics, routing, and transportation activities.Manage full P&L accountability including budgeting, forecasting, and achieving financial goals.Drive continuous improvement initiatives for productivity, cost control, and efficiency.Customer ExperienceEnsure customer satisfaction by maintaining SLAs, KPIs, and quick resolution of issues.Partner with Sales and Commercial teams to support new customer onboarding and retention.Maintain a strong focus on service quality and safety throughout all operations.Safety, Security & CompliancePromote and enforce a strong safety culture across all teams.Ensure compliance with DOT, EPA, OSHA, and RCRA regulations.Conduct and lead safety meetings, incident reviews, and audits.Technical & Route ManagementManage HHW, Lab Pack, and onsite programs ensuring proper handling, labeling, and disposal of hazardous waste.Coordinate routing and logistics for box trucks, roll-offs, tankers, and other equipment.Collaborate with fleet maintenance and procurement for equipment upkeep and replacement.QualificationsEducation: High School Diploma required; Bachelor's degree in Environmental Science, Business, or related field preferred.Certifications: 40-hour HAZWOPER (current or ability to obtain).Experience5+ years of leadership in transportation, logistics, or environmental services.Proven experience managing budgets and full P&L.Strong understanding of DOT regulations, transportation logistics, and fleet management.Prior experience in the hazardous waste industry preferred (RCRA knowledge a plus).SkillsStrong leadership and communication skills.Financial acumen and analytical mindset.Proficiency with transportation management and routing systems.Ability to drive change and lead through influence.Additional InformationMust pass DEA background check (if applicable).Occasional travel (



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