Director of Operations

2 weeks ago

New York, New York, United States Wingstop Full time

About Us

Wingstop's best flavor is our people. If you're looking for a career and not just a job, you're in the right place Our goal is to build a team of extraordinary individuals and support their growth both personally and professionally. At Wingstop, we foster a culture of excellence, well-being, and community—where every team member plays a vital role in delivering an unforgettable guest experience. We're on the lookout for passionate leaders who love food, hospitality, and inspiring others.

About the Role – Director of Operations

As the Director of Operations, you will be a critical leader within our organization, overseeing a portfolio of restaurants and ensuring all locations operate with excellence in service, culture, and profitability. You will work collaboratively with the VP of Operations, Managing Partners, and the Home Office team to uphold brand standards while building strong, empowered restaurant leadership teams. Your role is to develop people, drive performance, and lead with integrity—ensuring each Wingstop location delivers legendary service every day.

You will manage up to 7 District Managers, ensuring they are aligned with company expectations, demonstrating strong leadership presence, and receiving consistent support across all assigned districts. Your influence will shape the operational rhythm of the business—especially during key dayparts like dinner and weekends, where your active presence will help identify real-time opportunities, support restaurant teams, and ensure peak execution.

Essential Duties & Responsibilities

  • Collaborate closely with the VP of Operations and Home Office to align regional operations with company goals.
  • Provide strategic oversight to General Managers and District Managers, promoting operational excellence and customer satisfaction.
  • Manage up to 7 District Managers, setting clear expectations, providing ongoing leadership support, and driving consistency across all markets.
  • Train, coach, and develop General Managers and Area Managers to foster effective leadership across all locations.
  • Maintain a strong presence in key dayparts—including dinner and weekends—to support field teams and resolve operational needs in real time.
  • Ensure compliance with all operational procedures, food safety standards, and health codes—including maintaining consistent DOH "A" ratings.
  • Oversee and maintain the Corporate Scorecard, using it as a tool to drive accountability, track performance, and ensure restaurants consistently achieve and sustain Champion Status in Smart Kitchen.
  • Analyze financial performance of each location and implement strategies to drive sales, manage costs, and improve profitability.
  • Lead the recruitment, development, and performance management of restaurant-level leadership.
  • Conduct regular visits and audits to monitor service quality, team engagement, and facility standards.
  • Oversee the successful launch and operational readiness of new restaurant openings, from hiring to grand opening execution.
  • Implement company-wide initiatives aimed at employee retention, performance improvement, and guest satisfaction.
  • Lead structured weekly calls and in-person meetings with General Managers to ensure focus and accountability.
  • Act as a role model for our brand values, consistently demonstrating servant leadership, transparency, and a people-first mindset.

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