PTOC Security Operations Center Operator

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges—and we're committed to the long-term well-being of our employees. MITRE is different from most technology companies. We are a not-for-profit corporation chartered to work for the public interest, with no commercial conflicts to influence what we do. The R&D centers we operate for the government create lasting impact in fields as diverse as cybersecurity, healthcare, aviation, defense, and enterprise transformation. We're making a difference every day—working for a safer, healthier, and more secure nation and world. Our workplace reflects our values. We offer competitive benefits, exceptional professional development opportunities for career growth, and a culture of innovation that embraces adaptability, collaboration, technical excellence, and people in partnership. If this sounds like the choice you want to make, then choose MITRE - and make a difference with us.

Department Summary:
The MITRE Corporation is seeking a highly qualified candidate for a position as a Part Time On-Call (PTOC) Security Operations Center (SOC) Operator on our campus in Bedford, Massachusetts.
Job Highlights:

A SOC Operator is responsible for the safety and security of personnel, assets, facilities, and information. The SOC Operator is a critical contributor to our physical security operations team in the event of a crisis that would threaten safe and secure business operations. This could include, but is not limited to natural disasters, workplace violence, facility emergencies, fire, issues of serious injury or illness and other threats that pose a risk to safety and security of personnel, facilities, and business operations. SOC Operators perform many tasks throughout their shifts which include answering telephone calls, monitoring electronic access control systems, intrusion detection systems, video surveillance (CCTV) systems, fire alarm systems, emergency telephone communications and other systems critical to the facility operation.
This is a Part Time On-Call (PTOC) position, and we're looking for a candidate that has great work schedule flexibility with the availability to work as needed on weekday shifts, weekends, and holidays. We have a 24/7/365 operation, shift hours are: , , hours. This position also allows for the opportunity for a PTOC employee to become a full-time employee as openings become available.
The Security Operations Center is a core security function. The optimal candidate must understand that scheduling flexibility is key and must be able to work as requested.
The ability to arrive on time for your scheduled shift is critical.
Job Description:
Roles and Responsibilities:
Key Functions:

• Monitors, tests, and responds to intrusion and other alarm systems at multiple locations.
• Uses closed circuit TV (CCTV) video surveillance systems to confirm the status of security systems and confirm authorization of individuals requesting access to any secure area.
• Assists shift supervisors in the deployment of security personnel and security personnel activities.
• Communicates effectively with staff, guests, and employees via radio, telephone, email and in-person.
• Monitors and operate computer systems effectively.
• Documents and investigate security events and incidents.
• Dispatches security staff as appropriate and issues equipment.
• Build, improve and maintain effective communication and relationships with co-workers, staff, subcontractors, vendors, and guests.
• Remain flexible to an ever-changing environment and adapt well to different situations.
• Report safety concerns, security breaches and unusual activity both verbally and in writing.
• Handle security incidents or emergency situations appropriately, and contact local emergency responders; police, fire dept., EMT's.
• Fully participate in training and certification programs to enhance your ability and advance your career.
• Be thoroughly familiar with our security operations manuals, post orders, policies, procedures, and instructions.
• Have experience and effectively use Microsoft products such as Word, Excel, and Power Point.
• The SOC Operator is responsible for effective and efficient processing of all information relevant to the security operation which includes but is not limited to effective distribution of phone calls, executing and receiving notifications, effective distribution and action of all information received electronically via email, intranet, service requests, shift activity logs and incident reports.
• Have the ability to multi-task and work effectively under pressure or stressful situations in a calm and professional manner.

Basic Qualifications:

• Typically requires a minimum of 3 years of related experience with a High School Diploma or equivalent in education, or 2 years' experience and an associate degree, or equivalent combination of education and related work experience.
• Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.
• Outstanding interpersonal and communications skills are required.
• A minimum of 2 years of experience in a security operation, public safety environment and a proven track record in an operations center.
• Possess strong computer skills and demonstrate the ability to effectively operate and manage security tools and processes. Systems include but are not limited to access control, intrusion alarm systems, CCTV and communications equipment.
• Have an understanding and knowledge of the National Industrial Security Program with experience working in a cleared facility environment.
• Possess strong communication skills in both the written and verbal format, in all delivery formats (i.e., in person, via radio, via telephone etc.)
• Basic proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to work in a team-oriented environment and the ability to work independently.
• Neat and professional appearance.
• Friendly and professional demeanor.
• Ability to provide quality customer service.
• This position has an on-site requirement of 5 days a week on-site.

Preferred Qualifications:

• Bachelor's degree in criminal justice.
• 6 years' work experience in security related to central station operations and or dispatch centers preferred.
• Active Secret Clearance
• ASIS International professional certification as a certified Physical Security Professional (PSP) is highly desirable.
• Possess strong computer skills and demonstrate the ability to effectively operate and manage security tools and processes. Systems include but are not limited to access control, intrusion alarm systems, CCTV, and communications equipment. Experience with C-Cure Access Control and Intrusion Detection System is preferred.

This requisition requires the candidate to have a minimum of the following clearance(s):
None

This requisition requires the hired candidate to have or obtain, within one year from the date of hire, the following clearance(s):
Secret

Salary compensation range and midpoint:
$67,000 - $84,000 - $101,000 Annual

Work Location Type:
Onsite

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local or international law.

MITRE intends to maintain a website that is fully accessible to all individuals. If you are unable to search or apply for jobs and would like to request a reasonable accommodation for any part of MITRE's employment process, please email for general support and for intern positions. This service is for individuals requiring reasonable accommodation requests. Please note that vendor solicitations will not receive a reply.

Benefits information may be found here.

Copyright , The MITRE Corporation. All rights reserved. MITRE is a registered trademark of The MITRE Corporation. Material on this site may be copied and distributed with permission only.