Customer Success Manager

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

Metropolis is looking for a Customer Success Manager to join our AeroParker team. AeroParker is a Metropolis Technologies company providing an e-commerce software platform for airport parking reservations which is rapidly expanding with clients in Europe and North America. The AeroParker team is dedicated to offering remarkable user experiences for our clients' customers, delivering a solution that drives engagement and increases parking and other revenue for airports, cities and ports.

This role will focus on supporting and managing relationships with our US-based airport clients. You will serve as the primary point of contact, ensuring client satisfaction, resolving inquiries, and helping clients maximize the value of AeroParker's platform. Working cross-functionally, you'll coordinate updates, assist with billing, and promote product adoption to drive efficiency and long-term success. This is a remote position with required travel.

• Maintain regular communication and build long-term relationships with our US-based clients, serving as a trusted advisor
• Serve as the primary point of contact for our existing clients, gaining a comprehensive understanding of their unique business objectives
• Optimize client satisfaction and product adoption by ensuring clients fully leverage AeroParker's features, resulting in better operational efficiency and profitability
• Manage the resolution of support inquiries from US clients, facilitating collaboration with internal teams, providing expert guidance, and assisting with updates to parking inventory and pricing
• Provide demos to clients and promote premium features to current US-based clients
• Create quotes, follow up on invoices, and assist with month-end billing
• Travel periodically for on-site client engagements and participation in industry conferences across the USA, fostering critical relationships and representing AeroParker within the market

• 2+ years of experience in a Customer Success/Client Success role
• Experience working with airports and airport systems, ideally with a background in ecommerce or online reservations
• Strong communication and interpersonal skills
• Experience partnering with cross-functional teams to champion clients' needs and influence product roadmaps
• Excellent problem-solving and analytical skills
• Ability to travel as needed to client sites across the US
• Willingness to work occasional irregular hours to accommodate US and UK time zones

• Previous experience working with a Software as a Service (SaaS), experience with an online booking engine preferred
• Understanding of the software delivery cycle in an agile setting
• Close proximity to an airport, as this role will require travel

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $55,000.00 USD to $70,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more. #LI-AW1 #LI-Remote

Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.