First Line Risk Sr Analyst – Enterprise Automation

As a Senior Risk Analyst supporting the Enterprise Automation team, you will partner with Risk Managers and business stakeholders to execute control monitoring programs, assess risk and control effectiveness, and support the safe adoption of automation and AI technologies. You'll play a key role in ensuring operational and regulatory compliance, driving continuous improvement, and supporting the development of risk management frameworks for emerging technologies.

Primary responsibilities include:

• Execute assigned control monitoring and self-testing activities for automation and AI initiatives, with guidance from Risk Managers.
• Assess material controls and monitor escalation procedures to support compliance with key rules and regulations.
• Analyze control testing results, identify trends, and recommend actions to strengthen the control environment.
• Participate in Risk and Control Self-Assessment (RCSA) processes, including process mapping and validation of controls.
• Support the development and maintenance of risk and control inventories, revising descriptions to align with key processes.
• Assist in the creation and refinement of Key Control Metrics (KCM), Key Risk Metrics (KRM), and Key Risk Indicators (KRI) for areas of material risk.
• Collaborate with Risk Managers on issues management, exam management, and closure of control-related issues.
• Support technical risk assessments and provide input on automation risk topics, collaborating with Risk Managers and technical teams as needed.
• Support pilot programs and new product launches by assisting in risk exposure assessments and contributing to mitigation recommendations.
• Collect and analyze outputs of control monitoring for management reporting and regulatory requests.

Required Skills/Experience:

• 2–3 years' experience in audit, risk management, or compliance, ideally within banking, financial services, or automation environments. 
• Foundational knowledge of risk management principles, including operational, compliance, and technology risk.
• Basic understanding of automation, AI, and digital transformation in enterprise settings. 
• Familiarity with regulatory requirements (e.g., OCC Comptroller's Handbook, COSO Framework, FFIEC, NIST AI RMF).
• Experience with control testing, process mapping, and risk/control self-assessment methodologies.
• Strong analytical, problem-solving, and communication skills.
• Ability to work in a fast-paced environment with competing priorities.
• Proficient in Microsoft Office Suite, GRC Archer, and data analysis tools.

Preferred Skills/Experience

• Experience with statistical analysis and trending of testing metrics.
• Exposure to AI, GenAI, and automation solutions within enterprise environments.
• Experience in Commercial, Consumer, and / or Retail Banking, AML, Payments, or related products.
• Proficient in Visio and AI tools (e.g., Microsoft Copilot).
• Relationship-building skills and ability to collaborate across teams.

Education, Certifications and/or Other Professional Credentials

• Bachelor's degree in Technology, Cybersecurity, Information Systems, Accounting, Business, Risk Management, Finance, Economics, or related field, or equivalent work experience.
• Certifications (preferred): CISA, CIA, CRISC, IAPP AIGP; or other relevant certifications in technology or cybersecurity. 

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Hours per Week: 40

Location: Boston MA, Westwood, MA, Johnston RI, or East Providence RI

Work Schedule: Monday – Friday, 4 days in the office, 1 day remote.

Pay Transparency:

The salary range for this position is $63,000-$94,500 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit  .

 Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.

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