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Tour Operations Manager

3 weeks ago

Buffalo, New York, United States ASM Global Full time

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us

THE ROLE

The Manager of Tour Operations is primarily responsible for the day-to-day operations of the tour department at the stadium.

Essential Duties and Responsibilities

  • Manage, train and schedule tour operations staff for tours of the Stadium
  • Work in cooperation with stadium operations for daily tour schedule and other tour activity/theme day execution
  • Assist in sales when directed by Director of Private Events & Tours
  • Proactively create opportunities for new business with existing customers
  • Work with staff to ensure quality and overall fan experience for all aspects of the tour programs offered
  • Provide superior and professional customer service to clients
  • Liaison with appropriate departments and stadium personnel about daily tours
  • Maintain relationship with Ticket Office with on sale information
  • Prepare daily and weekly reports with department sales figures
  • Attend team and community events for purpose of maximizing sales opportunities
  • Non-traditional hours (Nights, Weekends & Holidays)

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • 2-4 years of Stadium Operation and Sales experience, preferably in Sports & Entertainment
  • College Degree
  • Self-Motivator
  • Excellent interpersonal, verbal and written communication skills, ability to communicate effectively at all levels both internally and externally

Skills and Abilities

  • Able to simultaneously manage a high level of detail across multiple projects
  • Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure
  • Able to work well within a team environment, offering assistance and support to team members whenever necessary
  • Able to balance internal priorities with client expectations
  • Knowledge of Archtics/Ticketmaster Host/Customer Relationship Management (CRM)
  • Proficient in Microsoft Office
  • Bilingual in Spanish a Plus

COMPENSATION

Competitive salary range of $70,000 - $80,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site New Highmark Stadium Buffalo, NY

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.