Sr. Professional Service Engineer

7 days ago

Cary, North Carolina, United States Allied Telesis Full time $80,000 - $120,000 per year

The Sr. Professional Service Engineer is responsible for managing complex technical aspects of network deployment and operations for large enterprise multi-vendor networks, while collaborating with project teams to improve service delivery and mentoring TAC engineers to enhance their technical skills. Skilled in delivering on-site and remote professional services, including design, installation, troubleshooting, and analysis. Ability to provide senior level technical support remotely, case management, and experience as a technical escalation point of contact.

Essential Duties and Responsibilities:

  • Project Implementation and Planning
  • Complete project task items per defined Statement of Work
  • Document work items for SOW submission to clients
  • Work with the Sales, TAC, and Allied Telesis Development organizations on supporting customer network, Product and Monitoring requirements
  • Provide on-site project leadership and direction
  • Develop, optimize, and document project technical configurations and templates
  • Develop, optimize, and document project deployment plans and processes
  • Perform product testing of new product prior to US Launch
  • Participate in Controlled Introduction of new product and software rollout
  • Participate in 24 x 7 x 365 support coverage schedule
  • Up to 25% travel required
  • Share knowledge and contribute to projects across all PS ongoing projects
  • Assist L2/L3 with issue isolation and troubleshooting
  • Conduct customer training seminars
  • Communicate with internal organizations and customers on project status and requirements

Education / Training:

  • Bachelor's degree in a technical or related field.
  • Ability to manage technical resources to meet business and revenue objectives
  • Demonstrable educational continuum of technology and industry certification
  • Excellent interpersonal and organizational skills, diplomacy, and positive attitude
  • CCNP preferred

Experience, Skills & Abilities:

  • Very strong understanding and recognition of network level protocols such as TCP and UDP
  • Extensive experience with Network Monitoring Tools and their use.
  • Experience with multiple vendor network equipment, configuration, and fault isolation
  • Ability to communicate technical and non-technical information verbally and in writing to customers, peers, subordinates, and management
  • 7 or more years experience in a technical role with 5 or more years with customer facing experience
  • Multi-disciplinary technical knowledge
  • Strong communication skills
  • Has intermediate to expert knowledge level in all of the following:
  • Ethernet networks at Layers 1- 4 of the OSI Model
  • Internet, Voice and Video Services
  • Network Management
  • Server and OS
  • Network Security
  • Switching and Routing Protocols
  • Network Design and Architecture

  • Customer Service Engineer

    7 days ago

    Cary, North Carolina, United States Siemens Healthineers Full time $60,000 - $120,000 per year

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique...

  • Staff Geotechnical Professional

    3 days ago

    Cary, North Carolina, United States Kleinfelder Full time

    Job Description:Take Your Geotechnical Career to the Next LevelAre you ready to be challenged, make a difference, and experience professional growth in your career? Kleinfelder's Geotechnical teamis looking for you From earthquake and seismic engineering to the latest trenchless technology methods, Kleinfelder's GeotechnicalServices support the planning,...

  • Sr Medical Science Liaison, Selution

    1 week ago

    Cary, North Carolina, United States Cordis Full time $120,000 - $180,000 per year

    OverviewWhen you join the team at Cordis, you become part of an inspiring mission to save lives, impacting millions of people and broadening access to life-saving cardiovascular and endovascular technology. As a global leader for over 60 years, we are dedicated to being the heart of innovation to transform cardiovascular care. Our flagship product, SELUTION,...

  • Mechanical Engineer

    6 days ago

    Cary, North Carolina, United States Black & Veatch Family of Companies Full time

    Together, we own our company, our future, and our shared success.As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of...

  • Electrical Engineer

    5 days ago

    Cary, North Carolina, United States Black & Veatch Family of Companies Full time

    Together, we own our company, our future, and our shared success.As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of...

  • Mechanical Engineer

    1 week ago

    Cary, North Carolina, United States Black & Veatch Family of Companies Full time

    Together, we own our company, our future, and our shared success.As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of...

  • Engineer Tech

    1 week ago

    Cary, North Carolina, United States Summit Hospitality Incorporated Full time $40,000 - $70,000 per year

    JOB DESCRIPTIONJOB TITLE: ENGINEER TECHDEPARTMENT: ENGINEERINGREPORTS TO: CHIEF ENGINEER/OPERATIONS MANAGERJOB TYPE: FULL AND PART-TIME POSITIONS AVAILABLESummary: As an Engineer Tech for the Hotel Division of Summit Hospitality Group, you hold an essential position responsible for performing a variety of work in the maintenance and repair of the hotel's...

  • Senior Mechanical Engineer

    2 weeks ago

    Cary, North Carolina, United States Black & Veatch Family of Companies Full time $120,000 - $180,000 per year

    Together, we own our company, our future, and our shared success.As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of...

  • Electrical Project Engineer

    16 hours ago

    Cary, North Carolina, United States Black & Veatch Family of Companies Full time

    Together, we own our company, our future, and our shared success.As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of...

  • Associate Mechanical Engineer

    1 week ago

    Cary, North Carolina, United States Black & Veatch Family of Companies Full time $90,000 - $120,000 per year

    Together, we own our company, our future, and our shared success.As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of...