Team Lead Patient Access

1 week ago

Springfield, Missouri, United States CoxHealth Full time $60,000 - $90,000 per year

Facility:

Ferrell Duncan Clinic: 1001 E Primrose St., Springfield, Missouri, United States of America, 65807

Department:

1307 Patient Access Services CMG

Scheduled Weekly Hours:

40

Hours:

Varied hours 6:30 am - 6:30 pm Monday-Friday

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

  • Named one of Modern Healthcare's Best Places to work five times.
  • Named one of America's Greatest Workplaces by Newsweek .
  • Recognized as a Greatest Workplace for Women in both 2023 and 2024.
  • Listed as one of the Greatest Workplaces for Diversity in 2024.
  • Acknowledged by Forbes as one of the Best Employers for New Grads.
  • Ranked among the Best Employers by State for Missouri.
  • Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.

Benefits

  • Medical, Vision, Dental, Retirement Plan with employer match, and many more

Job Description:

The Patient Access Team Lead is responsible for a variety of duties including training and assisting in the development of training materials for the team, auditing work, including the follow up of end of day logs, personal posting logs, revenue cycle and follow up to the co-pay queue. This position performs corrections on patient's accounts and the merging of duplicate accounts. Additional duties include providing coverage for the Patient Access team. Included in these duties are the collecting of money due, posting of money collected, responsible for monies collected, closing out and balancing at the end of each day. They register all new and established patients, enters and verifies patient demographics, and verifies insurance code, policy and group numbers, etc. Performs clerical duties such as photocopying, faxing, answering telephones, computer data entry and assisting the supervisor in special projects or other duties as assigned.Education: Required: High School Diploma or Equivalent Experience: Required: 2 years customer service experience Preferred: Previous Insurance Follow Up and Medical Coding experience Skills: Excellent verbal and written communication skills Able to work independently and collaboratively in teams Proficient Computer skills Medical Terminology and Insurance Claim/AR Follow-up Self-starter and the ability to multi task. 10 key, credit card machine and scanner experience. Licensure/Certification/Registration: N/A

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