Communications Shift Supervisor

1 week ago

Florence, Colorado, United States Boone County Fiscal Court Full time

Job Summary

Reports to the Senior Communication Supervisor of PSCC. Responsible for the efficient operation of the communication and dispatch function of the shift at PSCC. This includes the call taker as well as radio position. 

Major Essential Duties

  • Supervise and manage their respective shift of assigned communication personnel 
  • Responsible for maintaining proper staffing of the communication positions for the entire shift 
  • Participate in communications shift supervisor meetings to ensure consistency and uniformity throughout the Communications Section 
  • Reports all problems and possible disciplinary actions to the Senior Communications Supervisor 
  • Responsible for the evaluation of Communication Section personnel assigned to shift 
  • Responsible for monitoring and documenting Large Scale/Multi Agency Events 
  • Assists in the development of all Standard Operating Procedures for dispatch 
  • Ensures shift personnel are trained and comply with all standard operating procedures of the communication section 
  • Responsible for performing 2nd party checks on Wanted/Missing Person and all items entered into LINK/NCIC 
  • Ensures good relations with First Responders and Neighboring Jurisdictions 
  • Other duties as assigned 

Minor Essential Duties 

  • Assist Terminal Agency Coordinator (TAC) Position 
  • Ensure Radio and Phone Equipment are in proper working order 
  • Report any problems with communication equipment in a timely fashion 
  • Preparing Daily Shift Report 

Supervisory Responsibilities

  • Responsible for Shift Personnel 
  • Ensure all Shift Personnel are kept up to date on policies and procedures as they pertain to their duties 
  • Provide weekly training 
  • Report on all problems and possible disciplinary actions to the Senior Communications Supervisor 

Relationships

  • Communications Shift Supervisor performs duties within the PSCC under the direction of the Senior Communications Supervisor and Director

Requirements

Qualifications

Education and/or Experience

  • Graduate of standard high school, or equivalent. Minimum of 2 years' experience as a Criminal Justice/Fire/EMS Telecommunicator

Language Skills

  • Ability to communicate effectively in English both orally and in writing 

Mathematical Skills

  • Ability to add, subtract, multiply, and divide 

Reasoning Skills

  • Ability to solve practical problems

Certificates, Licenses, Registrations

  • State Telecommunicator Certification (TIPS) 
  • Criminal Justice Information Systems Certification (CJIS) 
  • Appropriate National Incident Management Certifications (NIMS) 
  • Emergency Medical Dispatch (EMD) 

Other Knowledge and/or Skills

  • Knowledge of Radio, CAD systems and misc Communications Equipment 
  • · Ability to keep accurate records 
  • · Strong file organizational skills 
  • · Ability to perform and complete tasks with little to no supervision

Physical Demands

  • The Employee could reasonably be expected to sit, stand, walk and hear. Use hands and arms to reach, type, handle paper and file. Must be able to move up to 20 lbs. 
  • · Must be able to bend and stoop at file cabinets and lift ledgers as needed 
  • · Vision requirements include close, distance, color, peripheral, depth perception and the ability to adjust focus

Work Environment

  • The work environment is considered a standard office environment 
  • It has a noise level that is low to moderate 

Comments

An employee in this job must display the following: 

  • Positive and Professional Attitude
  • Must be neat in Appearance
  • Must be a team player 
  • Must be able to take Instruction 
  • Must be Dependable 
  • Must follow Department Policies 
  • Must be Courteous and Patient 
  • Must maintain confidentiality 
  • Must be 18 years or older 

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