Front Desk Receptionist

2 days ago

Vero Beach, Florida, United States Interventional Spine and Pain Institute Full time

Medical Front Office Representative, Full Time 8am-5pm Monday-Friday

Location: Vero Beach, FL

Interventional Spine and Pain Institute is an established and growing Interventional Pain Management office seeking an experienced front office receptionist for a full-time role with our organization. We are looking for a team-player with exceptional customer service skills, capable of navigating a front office, executing responsibilities efficiently and effectively, all while providing an outstanding patient care experience.

GENERAL SUMMARY OF DUTIES:

· Thoroughly understand front office process from check in, to scheduling and check out protocols, including all admin functions (scanning, medical record fulfillment, answering – triaging calls in/out, scheduling, digital fax inbox)

· Understands schedule optimization, consolidating schedule gaps with proactive management of schedules to maximize provider time with patient appointments

· Actively answer incoming calls and follow up on voicemail messages daily, providing great customer service to patients

· Returns any voicemails within a strict service standard (same day)

· Point person to maintain fax inbox in EMR, processing, routing and assigning accordingly

· In house contact to process patient medical record requests

· Backup and coverage of check in/out employee when needed

· Actively maintain waitlist with constant follow up and patient outreach

· Communicate with authorizations representative regarding add-on office visits, procedures and any visit/appointment types that require referral/authorization based on insurance

· Contact NO SHOW patients and reschedule accordingly

· Scan and file documents daily

· All other administrative responsibilities as applicable

REQUIREMENTS:

· At least 2 years of experience in front office responsibilities in a medical office setting

· Knowledge of EMR and/or Electronic Practice Management systems and technologies, preferably eCW (eClinical Works), Outlook and Microsoft Word

· Understanding of insurances, plan specifics, referrals, authorizations and eligibility checks

· Thorough understanding of visit types (ie, New Patient, Follow up, Injection, etc) and medical terminology

· Must be able to multi – task while expressing compassion and kindness to patients, maintaining a professional and upbeat attitude; respect for all office staff

· Skill in written and verbal communication and customer relations

· Ability to work with effectively with medical staff, management, authorizations, external agencies and patients

· Requires sitting and standing associated with a normal office environment

· Normal busy office environment with much patient contact

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. This position is ideal for candidates who thrive in fast-paced environments, demonstrate strong organizational capabilities, and possess excellent interpersonal skills. We value professionalism, reliability, and a proactive approach to executing at a high level on all job responsibilities.

Job Type: Full-time

Pay: $ $21.00 per hour

Expected hours: 40 per week

Benefits:

  • Paid time off

Application Question(s):

  • What EMRs have you used (please name them and note years experience using each)?
  • What is your desired hourly pay rate?

Experience:

  • Medical Office Reception: 2 years (Required)

Ability to Commute:

  • Vero Beach, FL Required)

Work Location: In person

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