TxDMV - Customer Service amp; Payment Analysis

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State Title: Program Specialist IIThis position will require a minimum of two-days in office work. The selected candidate must reside in the greater Austin area.To apply for this position, complete an on-line application through theApplicant Career SectionorWorkInTexas. TxDMV does not accept paper applications.Applicants who require accommodation for the interview process should contact Human Resources at when contacted to schedule an interview.GENERAL DESCRIPTIONOur mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.Performs moderately complex (journey-level) consultative service and technical assistance work for the Texas Department of Motor Vehicles (TxDMV), Motor Vehicle Division (MVD). Work involves disseminating information, maintaining filing and record-keeping systems, and performing internal and external administrative support work. Provides customer service for both internal and external customers. Responds to customer inquiries both verbally and in writing. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. ESSENTIAL DUTIESCoordinates processing of incoming mail and faxes sent to MVD, including logging mail received by the division, scanning documents, and sending to appropriate staff or folders.Reconciles application fee payments daily in the eLICENSING system. Researches reconciliation discrepancies and reports findings.Coordinates processing of incoming mail and faxes sent to MVD, including logging mail received by the division, scanning documents, and sending to appropriate staff or folders.Reconciles application fee payments daily in the eLICENSING system. Researches reconciliation discrepancies and reports findings.Assists in analyzing payments made in connection with applications submitted to MVD and ensures compliance with requirements under TxDMV Board rules, applicable statutes, and TxDMVand#8217;s overall anti-fraud strategy.Responds to internal and external customer inquiries regarding a variety of issues relevant to MVD business operations, including inquiries on licenses or payments and requests for correspondence pertaining to licenses.Works with team members to appropriately resolve licensing-related questions and payment issues. Updates and informs management of potential issues.Provides support as needed for refund processing and other TxDMV Finance-related program areas.Processes all assigned work as instructed by the assigned deadline.Researches and collects information for reports or other needs and assists with special projects.May travel up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.Required to attend work regularly and adheres to approved work hours in accordance with department policies and procedures.Performs other duties as assigned.KNOWLEDGE, SKILLS, AND ABILITIESKnowledge and#8211; Knowledge of office practices and administrative procedures; knowledge of customer service techniques.Skill and#8211; Skill in the use of standard office equipment and software; skill in customer service and providing accurate, timely information to internal and external customers; skill in written and verbal communications.Abilities and#8211; Ability to communicate effectively; ability to gather, correlate, and analyze information, ability to valuate the effectiveness of new administrative systems and procedures, ability to set work priorities, ability to collaborate with a team effectively.The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned.

Qualifications: MINIMUM REQUIREMENTSEducation and ExperienceEducation - Graduation from standard high school or equivalent required.Experience - Minimum four (4) yearsand#8217; responsible clerical, or administrative support experience using a computer.Licensure and/or Certification and#8211; If driving is required, must possess a valid driverand#8217;s license from state of residence.Regulatory Knowledge and#8211; Working knowledge of, or the ability to rapidly assimilate information related to TxDMV, State and Federal regulations, legislation, guidelines, policies, and procedures.Physical and/or Environmental DemandsThe physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Environment:Office;Ambulatory skills, e.g. stand, walk, sit;Ability to speak, hear, and exercise visual acuity;Ability to lift or move up to 10-25 pounds on an occasional or frequent basis; andDriving requirements: MinimalADDITIONAL INFORMATIONBENEFITSThe State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include:and#252; Retirement Planand#252; Paid Group Health Life Insurance for employeesand#252; Paid Holidaysand#252; Paid Vacation Leaveand#252; Paid Sick Leaveand#252; Longevity Payand#252; Dentaland#252; Visionand#252; Dependent Optional Life Insuranceand#252; Voluntary ADD Insuranceand#252; Dependent Health Life Insuranceand#252; Health Dependent care flexible spending accountsand#252; Tuition Assistance ProgramQUALIFIED EMPLOYER: In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Educationand#8217;s Public Student Loan Forgiveness (PSLF) program.REGISTRATION, CERTIFICATION AND/OR LICENSUREA valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.JOB OFFERS AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON:Proof of education and experience listed on the application

Eligibility to work in the United States

Satisfactory results from a pre-employment criminal history background check and driverand#8217;s record check

Compliance with Selective Service registration for males ages 18-25

Required to attend work regularly and observe approved work hours in accordance with department policies and procedures.MILITARYIf selected for the position the following must be provided for proof of military employment preference:Veteran must provide form DD 214

Surviving Spouse or Orphan must provide DD 1300 or DD 214.Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditorand#8217;s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditorand#8217;s Office Military Crosswalk Guide.The Texas Veterans Commission provides helpful employment information.SUBMISSION OF APPLICATIONYour application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed o