Resource Specialist, Rapid Rehousing

About Primavera Foundation

The Primavera Foundation is co-creating pathways out of poverty through housing, workforce development, homeownership and financial education, and community building and engagement.

The Rapid Rehousing Program aims to help individuals and families experiencing homelessness move as quickly as possible into permanent housing and through resource referrals and individualized service planning, help them achieve stability in that housing. This is done through a combination of rental assistance, supportive services, and ongoing case management.

The successful candidate will be a culturally-sensitive social services professional who has a positive influence on others, thrives on successfully facilitating processes, works at a faster-than-average pace, is extremely disciplined, detail-oriented, and results-oriented, sets high standards for self and others, and demonstrates top-notch planning, teamwork, and coaching skills.

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by leadership):

• Conduct initial intake/eligibility evaluation and documentation per HUD standards
• Maintain a caseload and work with participants to create individualized Housing Stability Plans, ensure consistent and meaningful engagement with assigned households
• Assist with housing search and application processes, consistently move participants into units within 30 days of intake
• Provide ongoing advocacy and mediation between client and landlord, maintain good working relationships with landlords, and urgently assist in resolving tenancy issues that may arise
• Conduct home visits and case management using Critical Time Intervention model (training provided)
• Conduct ongoing need assessment and review utilizing tools provided by leadership
• Communicate with the household's other community support providers as needed to effectively coordinate care
• Assist with applications for mainstream benefits, facilitate effective ongoing resource share and connection throughout the length of the program
• Complete housing inspections, other move-in tasks, and paperwork to program standards
• Maintain 100% accuracy in financial processes such as adhering to eligible costs per HUD regulations, internal expenditure workflows, etc.
• Complete data entry including case notes in the Homeless Management Information System (HMIS), maintain 99% accuracy, and consistently meet timeliness standards
• Maintain a 90% success rate of people leaving the program stably housed, not returning to homelessness within 12 months of program exit
• Maintain confidentiality and privacy of participant information, as well as maintain a minimum of 95% accuracy in case file audits
• Participate in trainings, team meetings, and other organizational events as assigned by leadership
• Consistently demonstrate Primavera's guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work professionally with a diverse and sometimes challenging population—excellent people skills and conflict resolution skills.
• Extensive knowledge of services for individuals and families experiencing homelessness, familiarity with the greater Tucson community, including mainstream social services, employment, and housing options.
• Ability to work effectively, compassionately, collaboratively, and efficiently with program participants, the public, staff, landlords, and volunteers.
• Excellent organizational and time management skills, able to perform duties successfully with minimal supervision.
• Proficient computer skills, experience using software including Microsoft Suite with emphasis in Outlook, Word, Excel, and use of database systems.
• Strong and effective written and oral communication skills

MINIMUM QUALIFICATIONS

• Bachelor's degree in Social Work or related field.
• Two years' experience in a social services program providing case management services.
• One-year experience working with people who are low-income and/or experiencing homelessness.
• Have a level one fingerprint clearance card, or ability to obtain one within 30 days of hire
• Have CPR/1st Aid certification, or obtain within 90 days of hire
• Must have reliable transportation, a valid driver's license, a clean driving record, current registration, and proof of insurance coverage to attend off-site meetings and conduct home visits
  
  Note: A combination of relevant experience and educational background may be considered in lieu of degree.

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish)
• Four years providing case management services in a social work setting
• Two or more years' working with people who are experiencing homelessness
• One-year experience and demonstrated proficiency with web-based database program(s).

PHYSICAL ENVIRONMENT/CONDITIONS

• Shared office environment with moderate noise level
• Ability to meet with participants in office, in their home, and in other community and sometimes in outdoor settings
• Facilitate desk work processes on a full workday basis.
• Visual acuity and hand dexterity to discern information, complete records and reports, and enter data into computer systems.
• Ability to bend, stoop, crouch, and lift to 40 lbs.

The pay range for this role is:

USD per hour(Tucson)