Manager, Luxury Quality

Your Tasks

The Luxury Quality lead will provide OTC drug and cosmetic quality assurance and compliance support for the NA market and for global activities. Key responsibilities include implementing, executing, and improving, technical quality support for the business. This includes direct support for DC's, co-packers, carriers, customers, consumers, internal operations, and 3PM/PC manufacturing support. The position is responsible for protecting brand integrity, supporting product availability, for Quality Management System (QMS) compliance, on-shelf assessments, and incident management.

• Manage the quality management system with all necessary SOPs (create documents, release documents, regular review of documents), issue quality reports, ensure QMS is up to date with relevant regulations
• Inform and support Responsible Person`s (EU, China etc)
• Manage the complaint management system, handle deviations and OOS properly
• Manage the recall system as well as traceability (end to end)
• Implement a supplier qualification system for HQ and manage 3PMs as well as other relevant suppliers (e.g. packaging)
• Lead quality process improvements and create relevant processes
• Ensure internal audits, as well as internal and external trainings
• Ensure Change management and change management system
• Identify, manage, and escalate project milestones to achieve success within realistic timelines
• Track, manage, own, and resolve all project conflicts to achieve high internal satisfaction for the period of the project and present during Project Meetings, regarding Quality topics
• Manage supplier qualification including 3rd Party Manufacturers and packaging suppliers
• Ensure that quality agreements are in place and cosmetic and OTC GMP requirements are met
• Perform necessary audits (self or by a 3rd Party)
• Steer suppliers, monitor them and ensure quality level. Supervise tasks/responsibility delegated to the 3PM`s & suppliers
• Manage complaints and ensure proper investigation as well as corrective and preventive action plans
• Guide and develop suppliers in quality topics
• Release standard & color samples (masters) in alignment with R&D
• Ensure compliance with OTC and Cosmetic regulations.
• Ensure the availability of required Cosmetic and OTC reports (annual report, stability studies)
• Ensure knowledge and related processes in organization
• Implement Quality KPI monitoring and escalation via SOP
• Customer and Consumer complaints tracking, reporting, CAPA,
• Complaint root cause investigation and PPM trend reduction
• Implement and manage local QMS manual & SOPs in all assigned CUs; support stakeholder needs
• Trainings, implementation monitoring & internal audits; track development of global QMS
• Ensure alignment of local processes and procedures to Beiersdorf and regulatory standards

Your Profile

• 7+ years of related experience, Expert knowledge of cGMP and overall FDA requirements and guidelines for OTC and Cosmetic products
• University degree in technical discipline. Biology, Engineering, Microbiology, or Chemistry preferred.
• Expert knowledge of Quality processes.
• Outstanding analytical, problem-solving and decision-making skills.
• Strategic thinking and tactical focus.
• Team player, good communication and organizational skills
• Strong oral and written communication skills; excellent and effective follow-up skills
• Ability to lead, facilitate and influence decisions across cross functional teams.
• Ability to process and present technical information
• Continuous improvement mind-set
• Resilient, able to keep composure in challenging and dynamic environment

We care for skin. We care for our people.
It all started with a pharmacist and a dream almost 140 years ago. Today, Beiersdorf is a global company with iconic brands — Coppertone, Aquaphor, Eucerin and NIVEA — focused on providing innovative, clinically-proven and safe skin and sun care solutions to more than 500 million consumers in over 200 countries — making people feel comfortable in their own skin.

At Beiersdorf, we care beyond skin. We care for people — our employees, our customers, our consumers and our communities — and our planet. We know that diversity of thought, backgrounds, experience and perspective enriches our culture and supports innovation and ingenuity. We know that responsibly-sourced, sustainable products and packaging make for a more sustainable future. And we know that when your skin feels better, you feel better.

A welcoming workplace that offers personal and professional growth for all individuals.

At Beiersdorf, You'll Find

• A welcoming workplace that values diversity, inclusion and belonging where every team member feels valued, respected, and supported
• Flexible teams that enjoy a challenge and the ability to make an impact
• A dynamic community of life-long learners that values individual skills, and a growth mindset as well as hard skills and established expertise
• A purpose-led company that prioritizes your personal and professional development with the right balance of structure and flexibility to grow
• A culture that lives by its core values of care, trust, simplicity, and courage

Unique Benefits That Consider The Whole Person.
We understand that you have a life outside of work, and we support you with unique benefits including:

• Generous and flexible PTO policy
• Paid Parental Leave
• Comprehensive Wellness and Benefits program
• Cash Balance Plan (similar to a pension)
• 401k match
• Established Employee Resource Groups/affinity groups help to grow important connections and belonging with other colleagues
• Dynamic work model – hybrid (at least 3 days on-site)

Experience, skills and competencies that lend themselves to this role:

We know that experience comes in all forms. We are looking for individuals who bring new and diverse skills to the team.

Additional information

Additional Information
At Beiersdorf, we value diversity and aim to provide equal opportunities to all of our applicants – regardless of e.g. gender, sexual identity, nationality, ethnicity, religion or ideology, disability or age. We would therefore ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae with relevant references and certificates). For instance, please feel free to upload your CV without a picture.

Beiersdorf North America - Recent Awards

• Winner of Comparably's Award for Best Company Outlook (2021, 2024, 2025)
• Winner of Comparably's Award for Best Company Work Life Balance (2025)
• Winner of Comparably's Award for Best Company Culture (2023, 2024)
• Winner of Comparably's Award for Best Company Compensation (2020,
• Winner of Comparably's Award for Best Company Perks and Benefits (2024, 2025)
• Winner of Comparably's Award for Best Company for Happiness (2022,2023, 2024, 2025)
• Winner of Comparably's Award for Best CEO / General Manager (2020, 2024)
• Winner of Comparably's Award for Best Sales Team (2023, 2024, 2025)
• Winner of Comparably's Award for Best Leadership Teams (2020, 2021, 2023, 2025)
• Winner of Comparably's Award for Best Company for Diversity (2022)

Check us out on Comparably:

Having trouble applying? Go to to search our careers page. Beiersdorf is an Equal Opportunity Employer.