Assistant Manager

ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to over 24,000 units and we are continuing to grow daily. We owe our success to our focus on servant leadership, and our commitment to hiring top talent from the most innovative companies from both inside and outside the multifamily industry.
What you'll be doing:Serves as a leader for the leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goalsMaintain resident ledgers including posting rent payments and issuing charges, concessions and final account statementsInitiate all necessary lease violations, late rent notices, and evictions as neededAssist Property Manager with Accounting Month EndAssist with the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting apartments to ensure the residents have an excellent move-in experience.Understand the value of the property features as they relate to the prospective resident's needs.Support occupancy and retention goals by following up with potential and current residents.Build relationships with residents through courteous and timely response to needs and concerns.Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.Work with other teammates to plan and organize resident events.Train and develop other teammates (provide on-the-job training to leasing consultants and schedules company training).Visually inspect/prepare the entire property (office, models, compactor, vacants, curb appeal and amenity areas) daily for cleanliness. Inspect and touch up model and vacant units. Responsible for maintaining work area and office cleanliness.Responsible for in-house bad debt collections Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community's performance, and responding to owner requests as needed.Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
What you must have:At least one year of leasing experience in residential property managementAbility to work a varied schedule including weekends and holidays as requiredCheerful attitude and focused on customer serviceStrong written and verbal communication skillsTech savvy - able to learn/work with property management applicationsStrength in Sales / Leasing / Closing / Delinquency Management / Renewal Management
What's Nice to Have:Bachelor's degree preferredBilingual English and Spanish
Our compensation & benefits package is designed to reward long-term career growth. Your total compensation can and should grow as you progress with the company. We evaluate performance and provide direct feedback to all teammates throughout the year, and ensure that compensation matches the role and performance. In addition, we offer the following:Competitive salaryMedical, Dental, & Vision Benefits401(k) retirement planCompetitive Paid Time OffDiscounted rent at any properties owned by ResProp Management
Employment Eligibility Requirements:Applicants will be required to pass a background check, and reference check prior to their first day to verify their employment eligibility

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